Non-Clinical Patient Navigator

The University of New Mexico; Albuquerque (NM); Hybrid; USD 25,168 - 32,373; Part time

Benefits offered by this job

Comprehensive benefits package

Educational benefits

Hybrid remote work options

Job summary

The University of New Mexico is hiring a Non-Clinical Patient Navigator to support families through the Early Hearing Detection and Intervention continuum. This role involves education, advocacy, and coordination of care for infants referred on newborn hearing screenings.

Ideal candidates will have experience working with diverse communities, especially Native American populations, and must possess a high school diploma or GED. This is a part-time, term position with opportunities for hybrid remote work.

Qualifications

• At least 1 year of experience in non-clinical support roles.
• Experience working with families in healthcare settings.
• Ability to navigate health services and communicate with diverse populations.

Responsibilities

• Provide non-clinical navigation and education for families.
• Coordinate follow-ups for newborn hearing screenings.
• Assist families with barriers to care.

Skills

Navigation skills

Advocacy

Communication

Understanding of health systems

Education

High school diploma or GED

Job description

Non-Clinical Patient Navigator

Under indirect supervision, provides non‑clinical navigation, education, barrier resolution, advocacy, and care coordination for infants who refer on newborn hearing screening and their families across the Early Hearing Detection and Intervention (EHDI) continuum. This position supports a collaborative pediatric hearing‑loss initiative involving the University of New Mexico, Presbyterian Ear Institute, and the New Mexico Department of Health EHDI program by helping families understand next steps, access diagnostic and follow‑up services, overcome barriers to care, and connect with community and early intervention resources. The Navigator will be trained by the project team in pediatric hearing loss, EHDI guidelines, and family‑centered communication, and will assist with outreach and education for parents, providers, and community partners. The primary focus is the Newborn Hearing Screen Program, with opportunities to support families of children of all ages with hearing loss.

Preference will be given to candidates with experience working with Native American communities, Indian Health Service, tribal health systems, or other culturally and linguistically diverse populations in New Mexico.

Duties and Responsibilities

• Provides non‑clinical navigation for infants, children and families across the EHDI and pediatric hearing loss continuum including newborn hearing screening follow‑up, diagnostic hearing evaluation, referral coordination, and linkage to recommended next steps.
• Assists families in understanding the significance of a newborn hearing screening “refer” result and the importance of timely follow‑up according to EHDI guidelines.
• Works with the UNM and PEI team, the NMDOH EHDI program, birthing facilities, community providers, and other partners to help coordinate follow‑up for infants who refer on newborn hearing screening and children with a new diagnosis of hearing loss.
• Helps families identify and address barriers to care, including transportation, lodging, scheduling, insurance/funding issues, communication challenges, and other social determinants of health and acts as an advocate for patients and families.
• Provides families with credible, evidence‑based educational resources related to pediatric hearing loss, newborn hearing screening follow‑up, EHDI timelines, and available local/state resources, as directed by the clinical and research team.
• Participates in education and outreach activities with community partners, healthcare providers, and parents to increase awareness of the project, available resources, and EHDI best practices.
• Develops and maintains collaborative relationships with community agencies, tribal/Native American‑serving organizations, Indian Health Service partners, early intervention providers, and other referral sources, as assigned.
• Documents navigation activities and maintains accurate files, databases, records, reports, and other project‑related documentation in accordance with project protocols and institutional requirements.
• Assists the research/nurse coordinator and project team with tracking infants and families through the care pathway and supports data collection processes as appropriate for a non‑clinical navigator role through the three‑year grant project.
• Performs miscellaneous job‑related duties as assigned.

See the Position Description for additional information.

Conditions of Employment

• Possession of a valid New Mexico driver’s license is a requirement for this job.
• Must pass a pre‑employment criminal background check.
• Fingerprinting and subsequent clearance may be required for this position depending on assignment.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University’s influenza vaccination requirement.

Minimum Qualifications

High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year‑for‑year basis.

Preferred Qualifications

• Experience working with families of infants or children in healthcare, community health, public health, early intervention, education, or social service settings.

Campus: Health Sciences Center (HSC) – Albuquerque, NM

Department: SOM Surgery (523A)

Employment Type: Staff

Staff Type: Term – Part‑Time

Term End Date: One year from hire date

Status: Non‑Exempt

Pay: Hourly: $18.27 – $23.50

Benefits Eligible: This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See Benefits for more information.

ERB Statement: As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review Benefits Eligibility at a Glance.

Background Check Required: Yes

For Best Consideration Date: 6/24/2026

Eligible for Remote Work: Yes

Eligible for Remote Work Statement: This position is eligible for a hybrid remote work agreement (RWA).

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions to successfully pass a pre‑employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.