NOCC Lead: 24/7 Network Operations Champion

SBA Communications; Boca Raton (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company match

Equity opportunities

Medical/dental/vision insurance

Parental leave and life insurance

Flexible remote workdays

Job summary

SBA Communications is seeking a Lead Network Operations Control Center Technician to provide technical oversight and escalate complex issues within the NOCC. This role supports 24x7 operations across diverse network types including Tower Lighting, Microwave, DAS, and wired WAN/LAN, plus in-building facilities systems.

You will analyze problems, propose solutions, and escalate unresolved issues to engineering.

Qualifications

• 5–7 years in a Network Operations Center role or equivalent experience.
• Experience with tiered network operational support.
• Familiarity with network management tools and ticketing systems.

Responsibilities

• Provide technical guidance to NOCC technicians for monitoring, troubleshooting, and report generation.
• Serve as first escalation point for NOC and ensure timely customer updates.
• Coordinate cross-team troubleshooting with network engineers and customer organizations.

Skills

NOC experience

Trilingual English/Spanish/Portuguese

Network monitoring

TCP/IP mastery

Windows/Linux basics

Education

Associates degree preferred

H.S. Diploma/GED

Tools

Nagios or similar

Job description

SBA Communications is seeking a Lead Network Operations Control Center Technician to provide technical oversight and escalate complex issues within the NOCC. This role supports 24x7 operations across diverse network types including Tower Lighting, Microwave, DAS, and wired WAN/LAN, plus in-building facilities systems.

You will analyze problems, propose solutions, and escalate unresolved issues to engineering.