NOC Tier I Engineer

Openkyber; Alaska; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health insurance plans

Dental insurance

Vision insurance

Disability insurance

Paid time off and holidays

401k and matching

Job summary

OpenKyber is seeking a NOC Tier I Engineer to monitor customer networks, respond to outages, and coordinate with vendors. You will troubleshoot routers, switches, firewalls, wireless, and voice systems, with ownership of issues and thorough documentation.

R Nashville, TN-based, this on-site role requires handling high-volume tickets, collaborating with the team, and maintaining service quality. Sponsorship is not provided.

Qualifications

• Strong customer-focused mindset and team orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Monitor customer networks and respond to outages or performance issues.
• Troubleshoot routers, switches, firewalls, wireless, and voice systems.
• Communicate with customers via phone, email, and ticketing systems.
• Coordinate with vendors during outages.
• Document troubleshooting steps, resolutions, and interactions clearly.
• Escalate complex issues while maintaining ownership.
• Participate in network upgrades and infrastructure improvements.
• Participate in an on-call rotation for after-hours support.

Tools

FortiGate

Cisco networking equipment

DNS

SMTP

SNMP

Job description

Job details Compensation : $28-$31/hr Location : Nashville, TN Position : NOC Tier I Engineer

Responsibilities:

• Monitor customer networks and respond to outages or performance issues
• Troubleshoot routers, switches, firewalls, wireless, and voice systems
• Communicate with customers via phone, [e-mail], and ticketing systems
• Coordinate with vendors during outages
• Document troubleshooting steps, resolutions, and customer interactions clearly
• Escalate complex issues appropriately while maintaining ownership
• Participate in network upgrades and infrastructure improvements
• Participate in an on-call rotation for after-hours support

Required Qualifications & Experience:

• Strong customer- and team-focused mindset; consistently puts the customer first
• 2+ years of experience with LANs, internet connectivity, or security appliances
• 2+ years of experience supporting routers, switches, and wireless access points
• 2+ years of experience with DNS, SMTP, SNMP, and related services
• 4+ years of hands-on or phone-based experience in a technical support or NOC role
• 3+ years of experience documenting customer needs in a ticketing system (ConnectWise or similar preferred)
• Ability to manage multiple priorities in a fast-paced, high-performing environment
• Proficiency with Microsoft Office Suite

Nice to Have Skills & Experience:

• Experience with voice technologies (PBX, VoIP, POTS, PSTN)
• Experience with FortiGate (preferred) and/or Cisco networking equipment
• Familiarity with network monitoring tools
• Strong multitasking skills in high-volume ticket environments
• Certifications such as CCNA, Fortinet NSE/FCA/FCE, or ITIL

Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit

We are unable to provide sponsorship at this time.

OpenKyber is an equal opportunity employer. OpenKyber prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.