NOC Tier 1 Shift Lead — 24/7 Ops & Mentorship

Computer World Services; Ashburn (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading service provider is looking for a NOC Tier 1 Shift Lead in Ashburn, Virginia. The successful candidate will supervise the Tier 1 NOC technicians for the U.S. Customs and Border Protection’s Network Operations Center. Responsibilities include leading operations during shifts, overseeing incident analysis, and ensuring compliance with service level agreements. Ideal candidates will have over 5 years in NOC support, CompTIA Network+ or ITIL v3 certification, and experience with monitoring systems. A nurturing environment for growth and support is promised in this role.

Qualifications

• 5+ years of NOC or Tier 1 support experience.
• CompTIA Network+ or ITIL v3 certification is required.
• Familiarity with monitoring and ticketing systems like SolarWinds and ServiceNow.

Responsibilities

• Lead Tier 1 operations during assigned 12-hour shifts.
• Oversee incident intake and escalation following ITIL procedures.
• Maintain accurate shift logs and incident summaries.

Skills

NOC or Tier 1 support experience

CompTIA Network+

ITIL v3 certification

Monitoring and ticketing systems

Tools

SolarWinds

ServiceNow

Job description

A leading service provider is looking for a NOC Tier 1 Shift Lead in Ashburn, Virginia. The successful candidate will supervise the Tier 1 NOC technicians for the U.S. Customs and Border Protection’s Network Operations Center. Responsibilities include leading operations during shifts, overseeing incident analysis, and ensuring compliance with service level agreements. Ideal candidates will have over 5 years in NOC support, CompTIA Network+ or ITIL v3 certification, and experience with monitoring systems. A nurturing environment for growth and support is promised in this role.