NOC Technician

NextGen | GTA: A Kelly Telecom Company; Houston (TX); Hybrid; USD 52,000 - 78,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in Houston seeks a NOC Technician to support 24/7 operations in a hybrid role. You’ll function as Tier 2 escalation, handling complex network issues across TCP/IP, BGP, OSPF, MPLS, and enterprise gear from Cisco, Juniper, Fortinet, with on-site training and occasional remote work.

Two openings, shifting Tue-Sat nights or Mon-Fri days, onsite Wed/Thu. Strong troubleshooting, vendor coordination, and ticketing systems like ServiceNow are valued.

Qualifications

• 2-5 years of experience in a NOC or technical support environment.
• Hands-on networking experience supporting critical infrastructure.
• Advanced knowledge of TCP/IP, LAN/WAN, VLANs.
• Experience with routing protocols such as BGP and OSPF.
• Experience troubleshooting voice, data/IP, transport, and email systems.
• Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet).
• Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix).
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Hands-on network troubleshooting and issue resolution.
• Escalation handling and coordination with vendors/internal teams.
• Monitoring, documentation, and customer communication.

Skills

NOC experience

Networking

TCP/IP

LAN/WAN

VLANs

BGP/OSPF

Troubleshooting

Communication

Tools

ServiceNow

Netcool

Zabbix

Job description

NOC Technician (2 Openings) - Houston, TX (Hybrid) | Full-Time

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet. This is a full-time role with two shift options: an overnight Tues-Sat shift (Texas-based, flexible location) and a daytime Mon-Fri hybrid role requiring onsite presence Wednesday and Thursday.

Here's the cool part- this isn't just a ticket-queue NOC role. You'll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you're someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You'll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime.

Shift Options

• Tues-Sat, 11:30 PM - 7:30 AM (Texas-based preferred, occasional onsite for training)


• Mon-Fri, 7:30 AM - 4:30 PM (Hybrid - onsite Wed/Thurs required in Houston)

Contract Duration

TBD (Full-Time; salary range pending)

Required Skills & Experience

• 2-5 years of experience in a NOC or technical support environment


• Strong hands-on networking experience supporting critical infrastructure


• Advanced knowledge of TCP/IP, LAN/WAN, VLANs


• Experience with routing protocols such as BGP and OSPF


• Experience troubleshooting voice, data/IP, transport, and email systems


• Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet)


• Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix, etc.)


• Strong troubleshooting, analytical, and problem-solving skills


• Excellent written and verbal communication skills

Desired Skills & Experience

• Certifications such as CCNA, CCNP, CompTIA Network+, or JNCIA


• Experience in telecom or service provider environments


• Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems


• Experience coordinating with vendors and field service teams


• Familiarity with disaster recovery and network operations procedures

What You Will Be Doing

Tech Breakdown

• 70% Network Troubleshooting & Incident Resolution


• 30% Monitoring, Maintenance & Support

Daily Responsibilities

• 60% Hands-On Troubleshooting & Issue Resolution


• 15% Escalation Handling & Coordination (Vendors/Internal Teams)


• 25% Monitoring, Documentation & Customer Communication

Posted By: Chris Maggio