Operations Center Specialist

VetRamp; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

VetRamp seeks an Operations Center Specialist focused on Building Management Systems to monitor data-center infrastructure in East Austin. This full-time role follows a 12-hour shift cycle (3 on, 3 off; 4 on, 4 off) and centers on Ignition and Metasys platforms.

The position requires calm, analytical thinking and the ability to escalate incidents, draft situational reports, and coordinate with security teams across multiple data centers.

Qualifications

• 3+ years in Operations Center or facility infrastructure monitoring.
• Experience with Building Management Systems (Ignition preferred; Metasys, DIVCON or similar).
• Understanding environmental monitoring and cooling/power impact.

Responsibilities

• Monitor environmental and power infrastructure dashboards and alerts (CRAH/CRAC, UPS, generators, PDUs).
• Use Ignition Designer to configure thresholds and maintain monitoring conditions.
• Interpret data on temperature, humidity, and PUE and respond accordingly.
• Escalate incidents from minor anomalies to critical outages.
• Draft situational reports and communicate with site staff, leadership and emergency responders.
• Coordinate with security teams using Genetec and manage access control incidents.
• Support emergency responses (weather events, fires, and security incidents).

Skills

Operations Center experience

BMS tools

Environmental monitoring

Real-time data interpretation

NOC/data center operations

Clear communication under pressure

Tools

Ignition

Metasys

DIVCON

Genetec

IP cameras / access control

Windows OS

Networking

Jira

Slack

Confluence

Job description

Operations Center Specialist - Building Management Systems Focus (Day Shift)

Location: East Austin, TX | Clearance Required: None

Schedule: Full-Time, 12-Hour Shifts (3 days on, 3 days off; 4 days on, 4 days off)

Salary Range: $65,000 - $75,000 annually (commensurate with experience)

Role Overview

We're seeking an Operations Center Specialist to support infrastructure monitoring across multiple data centers in East Austin. This role focuses on Building Management Systems (BMS), using platforms like Ignition (our next-gen monitoring tool) and Metasys (a legacy system).

This is an alert-driven, watch-standard position ideal for someone with strong situational awareness, technical aptitude, and the ability to coordinate responses under pressure.

Key Responsibilities

• Monitor dashboards and alerts related to environmental and power infrastructure (e.g., CRAH/CRAC units, UPS, generators, PDUs).
• Use Ignition Designer to configure thresholds and maintain optimal monitoring conditions.
• Interpret and act on data related to temperature, humidity, and power usage efficiency (PUE).
• Escalate incidents appropriately - ranging from minor anomalies to critical production outages.
• Draft situational reports and communicate with site staff, leadership, and emergency response personnel.
• Coordinate with security teams using Genetec and manage physical access control incidents.
• Support emergency event responses such as weather alerts, fire, or physical security concerns.

Ideal Candidate Profile

• 3 years of Operations Center or facility infrastructure monitoring experience
• Familiar with BMS/EPMS tools (Ignition preferred; Metasys, DIVCON, or similar acceptable)
• Understands environmental monitoring and operational impact of cooling/power systems
• Comfortable interpreting real-time technical data and initiating proper responses
• Experience in NOC, data center operations, or facilities support roles preferred

Tools & Technical Skills

• Strong in Microsoft Excel, Word, PowerPoint
• Exposure to or experience with:
• Ignition or other BMS platforms
• Genetec Security Software
• IP camera systems and access control tools
• IT infrastructure (Windows OS, networking, storage)
• Bonus: Familiarity with Jira, Slack, Zabbix, Confluence

Work Environment & Expectations

• Based in East Austin, covering operations across multiple data centers
• Operates within a centralized "hub and spoke" monitoring model - alerts are centralized for coordinated response
• Requires ability to work independently, follow SOPs, and adapt quickly during time-sensitive scenarios
• Occasional physical tasks (e.g., racking equipment up to 50 lbs., ladder usage) may be required

What You'll Bring

• Calm, clear communicator under pressure
• Strong attention to detail and judgment
• Accountability in escalating and tracking incidents
• Willingness to learn on the job and grow into the role