NOC Technical Analyst - Tower & Power Systems

Crown-Castl; Canonsburg (Washington County); Hybrid; USD 45,017,000 - 50,477,000; Full time

Benefits offered by this job

Healthcare plans

401(k) plan with company contributions

Paid time off

Tuition reimbursement

Scholarship program

Matching charitable contributions

Job summary

Crown Castle in Canonsburg, PA, is seeking a Technical Analyst (T3) to monitor, configure, and support critical power and lighting systems ensuring FAA/FCC and SLA compliance. The role emphasizes advanced troubleshooting, incident management, and coordination with field teams.

The position requires strong customer service, network operations experience, and the ability to work in a hybrid office setting with travel as needed.

Qualifications

• Associates degree in Electrical Engineering, Computer Science or equivalent technical training in electronics.
• Five (5)+ years previous customer service and/or service dispatch experience.
• Five (5)+ years prior network operations and monitoring experience.
• Prior field technician, broadcast center, military electronics or equivalent experience.

Responsibilities

• Monitor alarm activity from remote communications sites to ensure FAA/FCC & Customer SLA.
• Open, track and close the filing of NOTAM reports with the FAA.
• Provide quality support to field operations and customers with high level of service and timeliness.
• Initiate, update, resolve, track and close trouble tickets.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Advanced troubleshooting and configuration of monitoring and lighting systems.
• Manage asset data by entering and updating monitoring/lighting data.
• Notify and dispatch outside vendors to Crown Castle facilities to correct time-critical problems.

Skills

Customer service

Network operations

Analytical problem-solving

Communication skills

Troubleshooting

Education

Associates degree in Electrical Engineering or Computer Science

Job description

Crown Castle in Canonsburg, PA, is seeking a Technical Analyst (T3) to monitor, configure, and support critical power and lighting systems ensuring FAA/FCC and SLA compliance. The role emphasizes advanced troubleshooting, incident management, and coordination with field teams.

The position requires strong customer service, network operations experience, and the ability to work in a hybrid office setting with travel as needed.