NOC Systems Administrator II: Advanced Network Troubleshooting

Unisys; United States; Remote; USD 70,000 - 97,000; Full time

Job summary

Unisys is seeking a Level 2 Network Administrator to provide advanced monitoring, troubleshooting, and incident remediation in a 24x7 NOC environment. You will handle escalations from Level 1, perform deeper diagnostics, and ensure reliability of network infrastructure across multiple locations.

You will support the Cyber Backup environment under the Level 3 Network Lead and contribute to runbooks, training, and operational improvements.

Qualifications

• BA/BS degree and 2–4 years of relevant experience.
• Strong experience with network troubleshooting and monitoring tools.
• Ability to support 24×7 operations and rotating shifts.
• U.S. Citizenship and U.S. residency required.

Responsibilities

• Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
• Owns Level 2 network tickets through resolution, including root cause identification.
• Documents findings and contributes to operational recommendations.
• Provides network evaluation reports and contributes to NOC improvements.
• Updates network configuration records, diagrams, and device inventories.
• Creates runbooks and training guides for Level 1 analysts.
• Ensures compliance with credential separation and access control policies.
• Escalates unresolved issues to Level 3 Network Lead.

Skills

Network troubleshooting

Network monitoring tools

Rotating shifts

Education

BA/BS degree

Tools

Network monitoring tools

Job description

Unisys is seeking a Level 2 Network Administrator to provide advanced monitoring, troubleshooting, and incident remediation in a 24x7 NOC environment. You will handle escalations from Level 1, perform deeper diagnostics, and ensure reliability of network infrastructure across multiple locations.

You will support the Cyber Backup environment under the Level 3 Network Lead and contribute to runbooks, training, and operational improvements.