NOC Support Technician

SWK Technologies; Chicago (IL); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company in IT solutions seeks a NOC Support Technician to join their team. In this role, you will monitor and troubleshoot clients' network systems, enhance operational efficiency, and ensure high service quality. The position offers remote flexibility with occasional on-site responsibilities, ideal for tech-savvy professionals aiming for growth.

Qualifications

• Minimum 2 years hands-on experience with networks, LAN/WAN, and SAN support.
• Experience with remote monitoring and management (RMM) tools is a plus.
• Proficient in Microsoft Office and Antivirus software.

Responsibilities

• Monitor, maintain, and troubleshoot network environments for optimal performance.
• Ensure adherence to service level agreements (SLAs).
• Provide technical support for clients' infrastructure.

Skills

Problem Solving

Communication Skills

Critical Thinking

Education

Microsoft Certified Systems Engineer

A+ Certification

Network +

Tools

Hyper-V

Vmware

RMM Platform

Ticketing System

Job description

SWK Technologies is at the forefront of providing advanced IT solutions, and we are looking for a dedicated NOC Support Technician to enhance our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting our customers' network environments to ensure optimal performance and uptime. This is a remote first position with occasional on-site work for projects and support.

As a NOC Support Technician, you will work with various tools to identify issues proactively, resolve incidents, and provide technical support for our clients' infrastructure. You will be essential in maintaining service level agreements (SLAs) and ensuring the highest level of operational efficiency. If you thrive in a fast-paced environment and are passionate about leveraging technology for outstanding client support, we encourage you to apply.

• Minimum 2 years intensive hands on experience with network, LAN/WAN design, maintenance and support, SAN support and design, firewalls, backup, MS Office and Antivirus software.
• Minimum 2 years Managed Service Provider, RMM Platform, and Ticketing system experience required. Strong working knowledge of Hyper-V and/or Vmware. Microsoft Certified Systems Engineer, A+ Certification, Network +, Additional network certifications beneficial.
• Experience with remote monitoring and management (RMM) tools is a plus.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Strong problem-solving skills and the ability to think critically under pressure.