Tech Ops Technician (Remote - AZ Only)

Best Western Hotels & Resorts; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Tech Ops Technician. This remote role focuses on providing top-notch technical support for cloud services and critical systems, ensuring high availability and performance in a dynamic environment. The ideal candidate will have experience with monitoring platforms, Linux support, and a knack for problem-solving, contributing to the success of a global leader in hospitality.

Benefits

Medical/Dental/Vision available day one

Vacation/Sick accruals start day one

Paid company holidays and personal holidays

401K - company contribution and match

Tuition Reimbursement

Qualifications

• Experience with monitoring platforms for on-premises and cloud technologies.
• Intermediate level Linux support.
• Excellent verbal and written communication skills.

Responsibilities

• Provide high-level technical support for client-critical systems.
• Monitor cloud infrastructure for availability and performance.
• Troubleshoot and resolve issues with cloud infrastructure.

Skills

Monitoring

Troubleshooting

Technical Support

Linux

Problem Solving

Cloud Services

Education

4 years IT/IS experience

Tools

Data Dog

Splunk

Job description

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Join BWH Hotels – Where Passion Meets Purpose

At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

We are actively seeking a Tech Ops Technician. This role will provide a high level of quality technical support, event monitoring and recovery services for client-critical systems hosted both on premises and in the AWS Cloud. You will maintain information technology service, functionality, and end user satisfaction by coordinating, monitoring, maintaining, and assisting with the resolution of escalated issues for applications/services, servicers, networks, and cloud services. Tech Ops Technicians are responsible for providing support for cloud services through monitoring, incident response, and incident resolution for production applications and infrastructure deployed in the cloud environment.

Key Responsibilities

• Leverage Data Dog, Splunk and cloud platform monitoring solutions and services for both on-premises and AWS infrastructure.
• Monitor cloud infrastructure to ensure availability and performance SLAs are met.
• Troubleshoot and resolve issues with cloud infrastructure working closely with Tech Ops, DevOps, Application and Cloud Engineering teams.
• Perform Impact assessment and root cause analysis on incidents.
• Implement remediation solutions
• Escalate to Engineering Teams to resolve issues as needed.
• Follow incident, change, release, and problem management processes.
• Facilitate DR and Patching task work
• Monitoring automation batch processing
• Support hotel onboarding and connectivity task work.
• Coordinate and implement technical releases.
• Project work as assigned.
  
  

Preferred Experience

• Minimum of 4 years IT/IS experience.
• Experience with Monitoring platforms for on-premises and cloud technologies.
• Intermediate level LINUX support.
• A keen interest in new technologies.
• Willingness to research and self-study to keep technical skills relevant in a highly complex environment
• Innovative and ability to think outside the box for creative problem solving.
• Results oriented.
• Comfortable working in cross functional and multidisciplinary teams.
• Ability to work independently and as part of a team.
• Ability to multi-task and prioritize deadlines is a must
• Excellent verbal and written communication skills with great attention to detail and accuracy.
• Experience of working in an Agile/Scrum environment
  
  

Work Location and Schedule

• This is a remote based position, working from your home office in Arizona.
• Typical working hours are Wednesday 12:30pm to 7pm, Thursday through Saturday, 6:30am to 6:30pm (Arizona Time).
  
  

This position is not eligible for immigration sponsorship.

Benefits Summaryfor Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personalholidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement
  
  

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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