NOC Support Specialist

Zachary Piper Solutions; Springfield, Northern (VA, KY); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401(k)

Paid time off

Maternity/paternity leave

Job summary

Zachary Piper Solutions is seeking a NOC Support Specialist for an on-site role in Springfield, Virginia. Responsibilities include real-time application and network monitoring, troubleshooting, incident escalation, system updates, and documenting procedures to support operations.

The ideal candidate will have 1–6+ years in enterprise IT support or network troubleshooting, CCNA and Security+. A Top Secret clearance with SCI eligibility is preferred, and up to 10% travel may be required.

Qualifications

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1–6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (Splunk, SolarWinds, Dynatrace).
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency with advanced network troubleshooting tools (Wireshark, NetFlow) depending on experience.

Responsibilities

• Monitor applications and network systems for performance issues, outages, and failures.
• Analyze alerts, troubleshoot, resolve issues within scope, and escalate when needed.
• Support network operations through system updates, firmware patches, configurations, and security-related activities.
• Investigate and resolve network and system issues, coordinating with internal teams.
• Document incidents, troubleshooting efforts, resolutions, and procedures for reporting.

Skills

Network monitoring

Network operations

IT support

Incident management

Troubleshooting

Documentation

Security awareness

Education

Bachelor’s degree in Networking, IT, or related field

Tools

Splunk

SolarWinds

Dynatrace

Wireshark

NetFlow

Packet Analysis

Job description

Zachary Piper Solutions is hiring a NOC Support Specialist. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure.

Top Secret w/ SCI eligibility

Responsibilities for the NOC Support Specialist:

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and escal
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Required Qualifications for the NOC Support Specialist:

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required

Required Certifications:

• Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

Compensation for the Deputy Project Leader:

• Salary range: $100,000 - $160,000 *depending on experience*
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.

This job opens for applications on 8/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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