NOC Operations Manager

Zachary Piper Solutions; Springfield, Northern (VA, KY); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Maternity/paternity leave

Job summary

Zachary Piper Solutions in Springfield, Virginia seeks a NOC Operations Manager for a direct placement. You will lead NOC teams, oversee monitoring and incident response, and shape procedures and escalation practices across network operations.

Applicants should have 7+ years in NOC/IT infrastructure, strong leadership, and experience with Splunk, SolarWinds, or Dynatrace; TS/SCI eligibility is preferred for this role.

Qualifications

• Bachelor’s or Master’s degree in IT, Networking, Computer Science or related field.
• 7+ years of experience in NOC operations, IT infrastructure, or network management.
• Experience with network monitoring, troubleshooting, and incident management processes.
• Familiarity with ITIL frameworks and cloud infrastructure environments.

Responsibilities

• Lead and supervise NOC teams to support monitoring, troubleshooting, and incident response activities.
• Oversee real-time network, system, and application monitoring with timely escalation and resolution of incidents.
• Develop and maintain NOC procedures, escalation protocols, and operational processes.
• Support network upgrades, system enhancements, and security compliance efforts with internal teams.
• Mentor NOC personnel and maintain operational reports, incident logs, and documentation.

Skills

Leadership

Problem-solving

Decision-making

NOC operations

Incident management

Team mentorship

Operational oversight

Education

Bachelor’s or Master’s degree in IT/Networking/Computer Science

Tools

Splunk

SolarWinds

Dynatrace

Job description

Zachary Piper Solutions is hiring a NOC Operations Manager. Responsibilities include leading NOC teams, overseeing network monitoring and incident response, developing operational procedures and escalation processes, ensuring continuous operational coverage, and driving process improvements across network operations. This is a direct placement role located in Springfield, Virginia. The NOC Operations Manager is expected to have experience in network operations, incident management, team leadership, and operational oversight. This is a great opportunity to support mission-critical network operations and infrastructure

Top Secret w/ SCI eligibility

Responsibilities for the NOC Operations Manager:

• Lead and supervise NOC teams to support monitoring, troubleshooting, and incident response activities.
• Oversee real-time network, system, and application monitoring, ensuring timely escalation and resolution of incidents.
• Develop and maintain NOC procedures, escalation protocols, and operational processes.
• Support network upgrades, system enhancements, and security compliance efforts in coordination with internal teams.
• Mentor NOC personnel and maintain operational reports, incident logs, and technical documentation.

Required Qualifications for the NOC Operations Manager:

• Bachelor’s or Master’s degree in IT, Networking, Computer Science, or a related field (preferred).
• 7+ years of experience in NOC operations, IT infrastructure, network operations, or network management (preferred).
• Proven experience with network monitoring, troubleshooting, and incident management processes.
• Experience with monitoring and observability tools such as Splunk, SolarWinds, or Dynatrace.
• Strong leadership, problem-solving, and decision-making skills.
• Familiarity with ITIL frameworks, network security principles, and cloud infrastructure environments.
• Experience supporting operational efficiency, team leadership, and infrastructure management within a NOC environment.

Compensation for the Deputy Project Leader:

• Salary range: $160,000 - $190,000 *depending on experience*
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.

This job opens for applications on 8/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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