NOC Support Specialist

Zachary Piper Solutions; Springfield (VA); Hybrid; USD 96,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)/retirement plan

Paid time off

Maternity/paternity leave

Job summary

Zachary Piper Solutions is hiring a NOC Support Specialist in Springfield, Virginia. Responsibilities include real-time monitoring, troubleshooting, incident escalation, system updates, and security support to keep critical infrastructure operating smoothly.

Required 1–6+ years of network IT support, CCNA/Security+ or equivalent, and willingness to travel up to 10%. This is a direct placement role with comprehensive benefits.

Qualifications

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required.

Responsibilities

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and elevate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Job description

Zachary Piper Solutions is hiring a NOC Support Specialist. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure.

Top Secret w/ SCI eligibility

Responsibilities for the NOC Support Specialist:

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and elevate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security‑related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Required Qualifications for the NOC Support Specialist:

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands‑on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required

Required Certifications:

• Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher‑level certification may be accepted in place of CCNA at Microsoft’s discretion.

Compensation for the NOC Support Specialist:

• Salary range: $100,000 - $160,000 *depending on experience*
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.

#LI-WM1

#LI-Onsite

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