NOC Shift Lead - Night Shift

Koitecc Solutions; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (9PM–5AM) in San Antonio, TX. The role focuses on leading the CESO effort to maintain a secure, highly automated web service operation.

The successful candidate will oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams, ensuring SLA adherence and thorough post-incident reviews.

Qualifications

• Bachelor's degree in a related field or higher with 4+ years of relevant experience.
• Active TS/SCI clearance required.
• DoD 8750 IAT Level II certification (e.g., Security+ CE).
• Possibility to obtain CI Poly in future.
• Willingness to work 24x7 shifts, including nights, weekends and holidays.
• Experience leading an operations team or senior escalation role.
• Strong communication and incident coordination skills.
• Experience with ITIL Incident, Problem and Change Management.
• Experience with ticketing systems such as ServiceNow or Jira.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues with incident triage and resolution.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Windows

Linux

Incident response

Shift leadership

ITIL processes

Communication

Decision making under pressure

Troubleshooting

DNS/DHCP/VPNs

Cloud environments

Education

Bachelor's degree

TS/SCI clearance

DoD 8750 IAT Level II

CI Poly (future)

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

We are currently seeking an Operations Shift Lead 3rd shift (9PM to 5AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is based in San Antonio, TX and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
  Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

Pay Range $73,450.00 - $132,775.00

Original Posting

October 2, 2026

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.