NOC Operations Analyst - Tier I (Hybrid)

Peraton

Orlando, Northern (FL, KY)

Hybrid

USD 51,000 - 82,000

Full time

14 days+

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Job summary

Peraton is seeking a Network Operations Tier I Analyst to support CBP. This hybrid role is based in Orlando, FL (or nearby Ashburn, VA or Springfield, VA) and requires availability for shift work in a 24/7/365 NOC.

You will perform initial triage of events, monitor network services, assist with incident management, and document resolutions in incident tools while delivering polite customer service and collaborating with Tier 2 as needed.

Qualifications

Bachelor's degree with 0+ years, or Associate with 2+ years, or HS diploma with 4+ years.
Must be a U.S. citizen capable of passing CBP background investigation.
ServiceNow experience in a NOC environment.
Experience routing and switching/Firewall (FW)/load balancing.
Understanding of OSI model Layers 1-3 and TCP/IP networking.
Relevant service desk/phone support experience.
Knowledge of Cisco switches/routers, Cisco ASA Firewalls, and F5 load balancers.
Familiarity with network monitoring tools and ITIL processes.

Responsibilities

Initial triage of enterprise events and incidents with rapid resolution or escalation.
Provide polite and friendly customer service.
Monitor network services and respond to events and alarms; support incident management.
Document incident status and solutions in incident database tools.
Support service and change requests for WAN/LAN/MAN environments.
Work in a 24/7/365 NOC with assigned shift schedules.