Hybrid NOC Analyst - Tier I Network Operations

Peraton; Springfield (VA); Hybrid; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking a Network Operations Tier I Analyst to join our team supporting CBP network management, operations, and maintenance. The hybrid role is based in Ashburn, VA, Springfield, VA or Orlando, FL, with 24/7/365 shift coverage.

You will perform initial triage, monitor services, and escalate as needed to Tier 2. Responsibilities include incident documentation, customer-focused support, and handling change requests in a high‑availability WAN/LAN environment.

Qualifications

• Bachelor's degree or equivalent in a related field or equivalent combination of education and experience.
• Experience in routing and switching, firewall, load balancing, and network monitoring.

Responsibilities

• The Tier 1 Analyst is the NOC first tier of support responsible for initial triage of enterprise events and incidents, quickly resolving or escalating to Tier 2.
• Provides polite and friendly customer service.
• Monitors network services, responds to events, supports incident management, defines impact, escalates, and resolves incidents.
• Documents incident status and solutions in incident databases.
• Supports service and change requests in a dynamic WAN/LAN/MAN environment.
• NOC operates 24/7/365 with shift schedules; candidate will work one shift as part of a team.

Skills

Networking fundamentals

Customer service

Shift work

TCP/IP knowledge

OSI model 1-3

Cisco switches/routers

Cisco ASA firewalls

F5 load balancers

Network monitoring tools

ServiceNow

Incident/Change/Problem/Request mgmt

Education

Bachelor's degree or equivalent

Tools

Cisco switches/routers

Cisco ASA

F5 Load Balancers

Network monitoring tools

ServiceNow

Riverbed

IBM Netcool

Splunk

SolarWinds

Job description

Peraton is seeking a Network Operations Tier I Analyst to join our team supporting CBP network management, operations, and maintenance. The hybrid role is based in Ashburn, VA, Springfield, VA or Orlando, FL, with 24/7/365 shift coverage.

You will perform initial triage, monitor services, and escalate as needed to Tier 2. Responsibilities include incident documentation, customer-focused support, and handling change requests in a high‑availability WAN/LAN environment.