External Job Posting Title Network Operations Tier I Analyst

Peraton; Orlando, Northern (FL, KY); Hybrid; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking a Network Operations Tier I Analyst to support CBP. This hybrid role is based in Orlando, FL (or nearby Ashburn, VA or Springfield, VA) and requires availability for shift work in a 24/7/365 NOC.

You will perform initial triage of events, monitor network services, assist with incident management, and document resolutions in incident tools while delivering polite customer service and collaborating with Tier 2 as needed.

Qualifications

• Bachelor's degree with 0+ years, or Associate with 2+ years, or HS diploma with 4+ years.
• Must be a U.S. citizen capable of passing CBP background investigation.
• ServiceNow experience in a NOC environment.
• Experience routing and switching/Firewall (FW)/load balancing.
• Understanding of OSI model Layers 1-3 and TCP/IP networking.
• Relevant service desk/phone support experience.
• Knowledge of Cisco switches/routers, Cisco ASA Firewalls, and F5 load balancers.
• Familiarity with network monitoring tools and ITIL processes.

Responsibilities

• Initial triage of enterprise events and incidents with rapid resolution or escalation.
• Provide polite and friendly customer service.
• Monitor network services and respond to events and alarms; support incident management.
• Document incident status and solutions in incident database tools.
• Support service and change requests for WAN/LAN/MAN environments.
• Work in a 24/7/365 NOC with assigned shift schedules.

Skills

Customer service

Shift work

Incident management

Networking basics

OSI model knowledge

Education

Bachelor's degree

Associates degree

High school diploma

Tools

ServiceNow

Cisco switches/routers

Cisco ASA Firewalls

F5 Load Balancer

Riverbed

IBM Netcool

SolarWinds

Job description

Responsibilities

Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals.In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure.

Location: This is a hybrid position based in either Ashburn, VA, Springfield, VA or Orlando, FL. Candidates must reside near one of these locations to be considered.

Shift: TBD, but must be flexible for all shifts.

Day to Day Work Responsibilities:

• The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephonesupportas well as electronically submitted requests.
• Provides polite and friendly customer service.
• The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
• Documents incident status and solutions in incident database tools.
• In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
• The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts.
• The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs.

Qualifications

Basic Qualifications:

• Bachelors degree and 0 years of experience or an Associates degree and 2 years of experience or a High School diploma/equivalent and 4 years of experience.
• Must be a U.S. Citizen with the ability to pass CBP Public Trust background investigation
• Use of ServiceNow ticketing application in a NOC environment.
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies.
• Relevant service desk/phone support experience
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices
• Must be able to work shift work (2-4 days on site depending on customer direction)

Preferred Qualifications

• Active DHS CBP Public Trust, or an active Top Secret, Top Secret/SCI, or higher U.S. Government security clearance. (Highly preferred)
• Cisco Certified Network Associate (CCNA) or equivalent networking certification.
• Experience with Cisco routing and switching technologies in an enterprise environment.
• Experience using network monitoring and performance management tools such as Riverbed, IBM Netcool, Splunk, SolarWinds, or similar platforms.
• Knowledge of ITIL processes, including incident, problem, and change management.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.