NOC Tier I Network Analyst

Peraton; Orlando (FL); Hybrid; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking a Network Operations Tier I Analyst to join our team supporting CBP. This hybrid role is based in Orlando, FL or nearby VA locations; candidates must reside near one of these sites.

You will monitor network services, perform initial incident triage, and assist with incident management to keep critical WAN/LAN/MAN networks running. The role requires related degree or experience, knowledge of Cisco devices, firewalls, and network monitoring tools, and readiness to work rotating

Qualifications

• Bachelor's degree; or an Associate's degree and 2 years of experience; or a High School diploma/equivalent and 4 years of experience.
• Must be a U.S. Citizen with the ability to pass CBP Public Trust background investigation
• Experience routing and switching/Firewall/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies.
• Relevant service desk/phone support experience
• Must be able to work shift work (2-4 days on site depending on customer direction)
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Use of ServiceNow ticketing application in a NOC environment.
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Responsibilities

• The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support.
• Provides polite and friendly customer service.
• The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
• Documents incident status and solutions in incident database tools.
• In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
• The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will be a member of a team working one of those shifts.
• The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs.

Skills

Routing & Switching

Firewall

Load Balancing

OSI Model 1-3

TCP/IP

ServiceNow

Incident Management

Change Management

Problem Management

Customer Support

Shift Work

Education

Bachelor's degree or equivalent

Associates degree + 2 years experience

High School diploma/equivalent + 4 years experience

Tools

Cisco Switches & Routers

Cisco ASA Firewalls

F5 Load Balancers

Riverbed

IBM Netcool

Splunk

SolarWinds

ServiceNow

Job description

Peraton is seeking a Network Operations Tier I Analyst to join our team supporting CBP. This hybrid role is based in Orlando, FL or nearby VA locations; candidates must reside near one of these sites.

You will monitor network services, perform initial incident triage, and assist with incident management to keep critical WAN/LAN/MAN networks running. The role requires related degree or experience, knowledge of Cisco devices, firewalls, and network monitoring tools, and readiness to work rotating