NOC Observability Specialist

ReqRoute,Inc; Reston (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ReqRoute,Inc. in Reston, VA, is seeking a NOC Observability Specialist to design, build, and maintain dashboards across New Relic, Conviva, Mux, and Orion.

You will translate telemetry and platform data into actionable operational intelligence for executives, engineers, and SRE teams. The role emphasizes identifying observability gaps, improving visibility, and driving data-informed decisions to reflect ecosystem health, customer experience, reliability, incident trends, streaming quality, and

Qualifications

• Experience with observability dashboards and metrics interpretation.
• Ability to translate telemetry into actionable operational intelligence.
• Strong collaboration with leadership, engineering, and SRE teams.

Responsibilities

• Design, build, and maintain dashboards across multiple platforms.
• Transform telemetry and platform data into actionable insights for stakeholders.
• Identify observability gaps and drive data-informed decision making.

Skills

New Relic

Datadog

Tools

Conviva

Mux

Orion

Job description

Job Title: NOC Observability Specialist

Location: Hybrid- Hybrid- Reston VA

Must Have's:

• NewRelic/ Dadatadog
• Video Monitoring tools like Conviva, Mux, Orion etc
• Media Domain experience

JD:

NOC Observability & Dashboard Engineering Specialist Highly analytical and operationally focused NOC Observability Specialist responsible for designing, building, and maintaining meaningful operational dashboards across platforms including New Relic, Conviva, Mux, and Orion. This role will partner closely with Executive Leadership, Engineering Managers, Product Owners, SRE teams, and Operations teams to transform telemetry, monitoring, and platform data into actionable operational intelligence. The ideal candidate must understand how to represent ecosystem health, customer experience, platform reliability, incident trends, streaming quality, infrastructure stability, and business-impacting KPIs through clear and operationally relevant dashboards. This is not a passive monitoring role. The expectation is to proactively identify observability gaps, improve operational visibility, and drive data-informed decision making.