NOC Business Process and Development Manager

FTI; Menasha (WI); On-site; USD 110,000 - 165,000; Full time

Job summary

Faith Technologies, Inc. seeks a NOC Business Process and Development Manager to lead data system design, integration, and continuous improvement in the NOC.

You will oversee a team handling new customer integrations, drive architecture enhancements, govern data integrity, and deliver KPI reporting for operational excellence. The ideal candidate has strong business-process understanding and hands-on BI experience with Power BI to create impactful dashboards, plus experience managing

Qualifications

• Bachelor’s degree required in Business, Information Systems, Engineering, or related field.
• 5–8+ years of experience in data systems, development, or asset operations environments; capable across Salesforce Service Cloud, Field Service Lightning, monitoring systems and industrial data environments.
• Travel around 15–20%.
• Typical work hours 7:00 a.m.–5:00 p.m. Mon–Fri.

Responsibilities

• Lead end-to-end project management of new customer integrations into NOC systems.
• Define integration requirements across OEM platforms and customer systems, ensuring timely delivery.
• Own and evolve NOC system architecture for scalability, reliability, and performance.
• Partner with developers to design, implement, and enhance system capabilities and interfaces.
• Lead and develop a team of Database and Governance Specialists.
• Enforce data governance standards ensuring data accuracy and usability.
• Define data structures to support analytics, reporting, and operational workflows.
• Design and deliver KPI dashboards and reporting for system performance and service delivery.
• Translate data into actionable insights to drive efficiency and continuous improvement.
• Perform related duties as required.

Skills

Power BI

Project management

Data governance

Stakeholder management

Team leadership

System architecture

Data analytics

Education

Bachelor's degree in Business, Information Systems, Engineering, or related field

Tools

Salesforce Service Cloud

Field Service Lightning

SQL

Job description

The NOC Business Process and Development Manager is responsible for leading the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. This position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities.

The ideal candidate has a strong understanding of business processes and how they relate to system architecture, along with hands‑on experience using BI tools such as Power BI to develop impactful dashboards. They bring experience managing customer relationships through technical projects and leading cross‑functional teams, supported by strong project management and organizational skills. They are adept at translating concepts into clear business value, and possess excellent communication and stakeholder management abilities. Additionally, they thrive in fast‑paced, evolving environments, demonstrating adaptability and focus under changing conditions.

Minimum Requirements

• Education: Bachelor’s degree in Business, Information Systems, Engineering, or related field
• Experience: 5–8+ years of experience in data systems, development, or asset operations environments. The role involves technical and operational work across Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments.
• Travel: 15–20%
• Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday.

Key Responsibilities

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms, and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement
• Perform other related duties as required and assigned

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.