NOC Manager

DMI (Digital Management, Inc.); United States; Remote; USD 123,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition assistance

Paid time off

Job summary

DMI is seeking a NOC Manager to lead the Network Operations Center, coordinating daily workload for NOC engineers and reviewing escalated issues. The role emphasizes client coordination, performance coaching, and adherence to SOP/MOP standards in a remote US setting.

Ideal candidates bring 10+ years in network operations focusing on fiber, plus 5+ years of supervisory experience and strong communication skills to drive incident response and uptime.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of Network Operations experience, focusing on fiber network operations.
• 5+ years of Supervisory/Managerial experience.
• Expert understanding of metro fiber service delivery.
• Excellent written and verbal communication skills.
• Experience with network monitoring systems and ITSM platforms.
• Knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, MPLS, OSPF and BGP.

Responsibilities

• Oversees day to day operations to ensure work is completed accurately and closed in a timely manner.
• Main point of contact for all client coordination and relationships.
• Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
• Assist in the hiring and training of new personnel.
• Oversee all SOP and MOP documentation, ensuring accuracy and understanding by all NOC Technicians.
• Oversees special projects, as assigned.
• Provide all required reporting to the client per the contract requirements

Skills

Metro fiber delivery

Network monitoring

Leadership/Team management

Written/verbal communication

Customer-facing professionalism

Adaptability to change

Education

Bachelor's degree or equivalent experience

Tools

OTDR

ONT

DWDM

MPLS

OSPF/BGP

ITSM systems

Job description

NOC Manager

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a NOC Manager to join us. The Operations Team Manager leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between our tactical team and client relations. The NOC Manager will manage the day-to-day Network Operations Center (NOC) functions, to include scheduling and coordinating daily workload for NOC Engineers, reviewing and assigning escalated issues and trouble tickets while assisting in the workflow of the NOC team.

Duties and Responsibilities:

• Oversees day to day operations to ensure work is completed accurately and closed in a timely manner.
• Main point of contact for all client coordination and relationships
• Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
• Assist in the hiring and training of new personnel.
• Oversee all Standard Operation Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians.
• Oversees special projects, as assigned.
• Provide all required reporting to the client per the contract requirements

Qualifications

Education and Years of Experience:

• Bachelor's degree or equivalent experience.
• 10+ years of Network Operations experience, focusing on fiber network operations.
• 5+ years of Supervisory/Managerial experience.

Required Skills & Certifications:

• Expert understanding of metro fiber service delivery.
• Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills.
• Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism.
• Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP.
• Experience with network monitoring systems and ticketing/ITSM platforms.
• Ability to read and understand GIS Maps, engineering drawings and route schematics.
• Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change.

Preferred Skills & Certifications:

• Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s).
• Deep understanding of BICSI Standards.
• 5+ years in a government support role.
• ITIL v4/v5 certification.

Citizenship Status Required: No restrictions

Physical Requirements: None required for this position.

Location: Remote, US

Minimum Salary Rate

$136,668

Median Salary Rate

$170,834

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.