Senior Program Manager, Network Operations & Infrastructure

DMI; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

DMI is seeking a Senior Program Manager to lead large-scale network operations and infrastructure services. This role requires strong program management skills and 10+ years of experience. Key responsibilities include program governance, service delivery oversight, and cross-functional coordination in a 24x7 environment. The ideal candidate will have a Bachelor’s degree in a relevant field, PMP certification, and experience managing SLAs in large, multi-team delivery environments. This hybrid position will require on-site work in the Maryland I-95 corridor.

Qualifications

• 10+ years of experience in program or project management.
• Prior experience managing network infrastructure or IT operations programs.
• Demonstrated experience in managing service level agreements (SLAs) and operational performance.

Responsibilities

• Serve as the primary point of contact for program performance and stakeholder coordination.
• Oversee delivery of network operations and infrastructure services in a 24×7 environment.
• Lead capacity planning and resource alignment across operational demands.

Skills

Leadership

Communication

Decision-making

Stakeholder management

Program management

Education

Bachelor’s degree in Information Technology, Engineering, Business, or related field

PMP certification

Tools

ServiceNow

Network monitoring and operations tools

Job description

Overview

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About The Opportunity

DMI, LLC is seeking a Senior Program Manager to lead the delivery of large-scale network operations and infrastructure services across a complex, multi-stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross-functional coordination supporting network, systems, and security services. The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.

Duties And Responsibilities

• Program Leadership & Governance
  • Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
  • Establish and maintain program governance, reporting cadence, and escalation processes
  • Lead status reporting, executive briefings, and performance reviews
  • Manage program risks, issues, and dependencies through structured RAID management
• Service Delivery Oversight
  • Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
  • Ensure adherence to service level agreements (SLAs) and operational targets
  • Coordinate across teams responsible for: Network Operations Center (NOC); network engineering and provisioning; infrastructure and systems support; security operations
• Planning & Capacity Management
  • Lead capacity planning and resource alignment across operational and project demands
  • Balance steady-state operations with engineering and modernization initiatives
  • Coordinate prioritization of work requests, changes, and projects
• Cross-Functional Coordination
  • Serve as the integration point across technical teams, vendors, and business stakeholders
  • Facilitate collaboration across multiple workstreams to ensure aligned execution
  • Support change management and release coordination activities
• Continuous Improvement
  • Drive improvements in operational efficiency, service quality, and reporting transparency
  • Support the adoption of best practices aligned to ITIL or similar frameworks
  • Identify opportunities for automation, performance optimization, and service enhancements

Qualifications

Education and Years of Experience:

• Bachelor’s degree in Information Technology, Engineering, Business, or related field
• PMP certification
• 10+ years of experience in program or project management
• Prior experience managing network infrastructure or IT operations programs
• Demonstrated experience in:
  • Large, multi-team delivery environments
  • Managing SLAs and operational performance
  • Stakeholder and executive communications
• Strong knowledge of:
  • Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
  • IT service management frameworks (ITIL preferred)

Required Skills & Certifications

• Experience supporting highly regulated or public sector environments
• Familiarity with:
  • Service management platforms (e.g., ServiceNow or similar)
  • Network monitoring and operations tools
• Experience managing distributed or geographically dispersed teams

Additional Requirement (Key Attributes)

• Strong leadership and decision-making ability
• Excellent communication and stakeholder management skills
• Ability to operate in high-availability, mission-critical environments
• Structured, disciplined approach to execution and governance

Background & Citizenship

Background Requirements: Successful completion of a Fingerprint background investigation.

Citizenship Status Required: H 1B

Physical Requirements: None required for this position.

Location: Hybrid that requires on-site work in Maryland I-95 corridor at times

Working at DMI

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

• No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job ID: 2026-28712