NOC Lead — 24/7 Operations (Top Secret Cleared)

Zachary Piper Solutions

Manassas, Northern (VA, KY)

Hybrid

USD 170,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

PTO

Job summary

Zachary Piper Solutions in Manassas, VA is seeking a NOC Lead to support a federal program with the DOE and NNSA. The NOC Lead will oversee 24x7x365 operations to ensure availability, performance, security, and integrity of enterprise infrastructure and services.

Responsibilities include incident management, SLA-driven outages, mentoring NOC analysts, coordinating with stakeholders, and delivering operational reporting and metrics to drive continuous improvement.

Qualifications

5-10 years of experience in IT Operations, Network Operations, Systems Administration, or related technical environments.
2-5 years of experience leading technical teams within a 24x7x365 NOC or operational environment.
Experience managing incidents, outages, escalations, service restoration activities, and SLA-driven operations.

Responsibilities

Lead 24x7x365 NOC operations, ensuring continuous monitoring, availability, and performance of enterprise infrastructure.
Manage major incidents, escalations, outage response, and service restoration efforts while meeting SLA requirements.
Oversee network performance optimization, operational readiness, change implementation, and risk mitigation activities.
Supervise and mentor NOC analysts and engineers, ensuring adherence to SOPs, effective shift handoffs, and workload management.
Coordinate with stakeholders, vendors, and technical teams while providing operational reporting, metrics, and service communications.