NOC & Help Desk Manager - Network Excellence

Kavaliro; Lodi (CA); On-site; USD 125,000 - 135,000; Full time

Job summary

Kavaliro is seeking a Help Desk & Network Manager for a direct-hire role supporting a banking client. The role directs NOC and IT Help Desk personnel to ensure timely, high-quality service across branches and departments.

Responsibilities include overseeing the bank's network/workstation infrastructure, security systems, VoIP, vendor management, audits, and compliance with SOX/GLBA, with close collaboration with the CIO and Information Security Office.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Security or related field from an accredited university preferred.
• Strong knowledge of Windows Server environments; MCSE certification preferred.
• Solid networking fundamentals including Cisco technologies; CCIE certification preferred.

Responsibilities

• Provide supervision and coaching to NOC and HD staff and ensure delivery of excellent service to all business areas.
• Architect, configure, and oversee daily performance and availability of the Bank's network and workstation infrastructure.
• Provide analysis and recommendations to meet future needs.
• Coordinate security systems including firewalls, ACLs, policies, endpoint protection, SIEM, and secure channels.
• Ensure VoIP system availability: call center software, conferencing, voicemail, and call management.
• Manage vendors for data/communication lines and act as primary contact for network/workstation vendors.
• Lead vendor negotiations with CIO, monitor service levels.
• Lead network/workstation initiatives using formal project management methods.
• Assist CIO with audits, regulatory exams, budgets, and CAPEX.
• Oversee development and maintenance of NOC/HD documentation.
• Ensure SOX/GLBA compliance by team members.
• Keep current on industry and tech threats; coordinate with Information Security Officer.
• Create/obtain and review periodic reports on access, vulnerability, availability, and network utilization.

Skills

Enthusiastic self-starter

Team player

Problem-solver

Detail-oriented

Big-picture thinker

Deadline-driven

Change agent

Education

Bachelor's Degree in Computer Science or related field

Tools

MCSE: Cloud Platform & Infrastructure

CCIE

Windows Server

Cisco networking

Job description

Kavaliro is seeking a Help Desk & Network Manager for a direct-hire role supporting a banking client. The role directs NOC and IT Help Desk personnel to ensure timely, high-quality service across branches and departments.

Responsibilities include overseeing the bank's network/workstation infrastructure, security systems, VoIP, vendor management, audits, and compliance with SOX/GLBA, with close collaboration with the CIO and Information Security Office.