Manager, Sales Development, CX

NiCE; Richardson (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Career development opportunities

Job summary

NiCE is seeking a Manager of Sales Development to lead a high-performing SDR team. You will coach, develop talent, and align sales and marketing to optimize pipeline growth. The role focuses on coaching, data-driven decisions, and achieving monthly and quarterly targets.

You’ll partner with Sales Leadership and Marketing to refine ICPs and account targeting, ensuring effective handoffs to Account Executives while maintaining CRM hygiene across the stack.

Qualifications

• Experience leading sales development teams or a consistent track record as a top-performing Senior SDR/Team Lead.
• Excellent verbal and written communication with ability to motivate a team.
• Analytical mindset to identify trends, track performance, and drive decisions.
• Ability to thrive in a fast-paced, high-growth environment and navigate ambiguity.
• Proficient with Salesforce and sales engagement tools such as Outreach or Salesloft.

Responsibilities

• Hire, onboard, and manage a high-performing team of SDRs.
• Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates.
• Partner with Sales Leadership and Marketing to refine Target Account Framework and personas.
• Drive team activity to meet or exceed monthly and quarterly pipeline goals.
• Manage and report on team metrics and maintain CRM hygiene.
• Collaborate with Account Executives for smooth handoffs and territory strategy alignment.

Skills

Team Leadership

Coaching

Strategic thinking

Data analysis

Communication

Adaptability

People development

Tools

Salesforce

Outreach

Salesloft

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities. You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.

How will you make an impact?

• Team Leadership: Hire, onboard, and manage a high-performing team of SDRs.
• Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
• Strategy: Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.
• Execution: Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
• Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
• Collaboration: Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.

Have you got what it takes?

• Experience: Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
• Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
• Analytical Skills: Ability to use data to identify trends, track performance, and make informed strategic decisions.
• Adaptability: Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
• Tech Savvy: Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
• Leadership Style: A "player-coach" mentality with a passion for developing talent and building a culture of accountability and psychological safety.

Why Join Us:

• Skill Development: We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.
• High-Performing Culture: Be part of a high-growth, well-established software company where high performance is recognized and rewarded.
• Collaborative Environment: Work in a supportive and collaborative environment where your contributions are valued.
• Valuable Work: Engage in meaningful work that directly impacts our company's growth and success.
• Respected Role: The SDR role is respected and seen as a critical component of our sales strategy.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.