R&D Director

NICE; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model (2 days in the?

Job summary

NiCE seeks a Director of Engineering – Performance Management to lead the PM engineering teams responsible for designing, building, and maintaining our PM product. You will ensure high-quality, scalable, and reliable solutions for our customers.

You will manage a global, distributed team, drive resource planning, and champion AI/Agentic technologies while aligning with company goals and standards. This is a hybrid role with flexible office/remote work.

Qualifications

• Bachelor’s degree in Computer Science or related field; Master’s preferred.
• 12+ years in software engineering focusing on SaaS, ML/DL/LLM.
• 6+ years of management in large-scale environments.
• Proven expertise in data technologies and large-scale distributed systems.
• Strong interpersonal and leadership skills.
• Experience with Agentic driven development methodologies.

Responsibilities

• Lead the PM engineering organization and align with company goals.
• Oversee design, development, testing, and deployment of PM microservices.
• Manage resource planning, delivery milestones, and product quality.
• Ensure capacity planning and operational support for the PM.
• Set development standards, tools, and methodologies.
• Incorporate customer and business requirements into engineering efforts.
• Stay current with AI and Agentic technologies (LLM, SLM, AI SDLC).
• Lead a global distributed team across multiple sites.
• Recruit, develop, and retain top engineering talent.

Skills

Leadership

Team management

SaaS experience

ML/DL/LLM

Distributed systems

Data technologies

Cloud platforms

Containerization

Microservices

Education

Bachelor’s degree in CS or related

Master’s degree preferred

Tools

AWS

Azure

Docker

Kubernetes

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Director of Engineering – Performance Management at NiCE is responsible for leading and
managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution
that support NICE’s customers

How will you make an impact?

• Lead the PM engineering organization, ensuring alignment with company
  goals
• Oversee the design, development, testing, and deployment of PM
  micro services
• Manage resource planning, delivery milestones, and overall product quality
• Ensure system capacity planning and operational support for the PM
• Establish and enforce development standards, tools, and methodologies
• Integrate customer and business requirements into engineering efforts
• Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration
• Manage global distributed team across multiple sites
• Recruit, develop, and retain top engineering talent

Have you got what it takes?

• Bachelor’s degree in Computer Science or related field (Master’s preferred)
• 12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM
• 6+ years of management experience in large-scale environments
• Proven expertise in data technologies and large-scale distributed systems
• Strong interpersonal and leadership skills
• Experience with Agentic driven development methodologies
  

You will have an advantage if you also have:

• Building horizontally scalable solutions using containers, microservices, and big
  data technologies
• Experience with cloud platforms (AWS, Azure) and open-source data tools
• Track record of delivering high-quality software products on time

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11694

Reporting into: Vice President, Engineering, CX

Role Type: People Manager

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.