NOC Engineer / NOC Lead

STN Incorporated; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

STN Incorporated is seeking a NOC Engineer / NOC Lead to operate our 24/7 monitoring for GPUaaS infrastructure. You will triage alerts, runbooks, and coordinate with on-call specialists to protect customer SLAs while maintaining uptime and rapid incident response.

This remote US role requires shift work, strong Linux and networking basics, and excellent communication under pressure as you drive incident lifecycle, post-incident reviews, and continuous improvement of monitoring coverage.

Qualifications

• 3+ years in a NOC, SOC, or IT operations function.
• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty).
• Strong Linux and basic networking fundamentals.
• Excellent written and verbal communication, particularly under pressure.
• Willingness and ability to work rotating shifts including overnight coverage.

Responsibilities

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis
• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
• Execute documented runbooks for common platform, network, and hardware issues
• Manage the incident lifecycle including initial customer notification and status updates
• Coordinate planned maintenance windows and change windows with internal teams and customers
• Update status pages and customer-facing communications during incidents
• Maintain shift handoff documentation and active-incident logs
• Support ticket queue handling including Tier 1 ticket resolution
• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks
• Work rotating shifts including nights, weekends, and holidays

Skills

NOC operations

Monitoring tools

Linux basics

Communication under pressure

Shift work

Tools

Datadog

Prometheus

Grafana

PagerDuty

Job description

NOC Engineer / NOC Lead

Infrastructure operations shared across customers

Reports to: Manager, NOC (or Director, Service Operations)

Location: Remote (US) with assigned shift; rotating coverage

Department: Infrastructure & DC Operations / Network Engineering

Position summary

The NOC Engineer operates STN’s 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.

Key responsibilities

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis




• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed




• Execute documented runbooks for common platform, network, and hardware issues




• Manage the incident lifecycle including initial customer notification and status updates




• Coordinate planned maintenance windows and change windows with internal teams and customers




• Update status pages and customer-facing communications during incidents




• Maintain shift handoff documentation and active-incident logs




• Support ticket queue handling including Tier 1 ticket resolution




• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks




• Work rotating shifts including nights, weekends, and holidays

Required qualifications

• 3+ years in a NOC, SOC, or IT operations function




• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)




• Strong Linux and basic networking fundamentals




• Excellent written and verbal communication, particularly under pressure




• Willingness and ability to work rotating shifts including overnight coverage

Preferred qualifications

• GPU, HPC, or large-scale cloud infrastructure background




• ITIL Foundations certification




• Demonstrated on-call and major-incident response experience




• Scripting skills (Python, Bash) for runbook automation