NOC Incident Commander - 24/7 Ops

Pantera Capital; Southaven (MS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Job summary

SpaceXAI is seeking a Network Operations Center (NOC) Specialist to monitor campus health signals around the clock and coordinate rapid incident response. You will manage incident timelines, write first-pass RCA frames, and ensure communication with stakeholders remains timely and accurate.

The role emphasizes hands-on coordination, escalation discipline, and maintaining runbooks and templates to improve reliability.

Qualifications

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to acknowledge, classify, and elevate incidents under SLA in a high-signal environment.
• Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene.
• Excellent written and verbal communication skills; able to write clear updates while an incident is in progress.
• Demonstrated pattern recognition across compute, network, storage, and facilities signals and curiosity about how those systems interact.
• Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar).
• Willingness and ability to work a rotating shift schedule, including nights and weekends, as part of continuous campus coverage.

Responsibilities

• Staff the console per shift schedule and watch the designated signal surface: cluster health, node availability, network health, facility trend panels, storage alarms, and threshold breaches.
• Acknowledge every page within SLA; classify (actionable / known / noise) and log disposition; feed noise patterns back to SRE so signal quality keeps improving.
• Detect, verify, and elevate within time budgets; operate the escalation matrix (NOC → on-call SRE → domain owners) and page correctly the first time.
• Open and run incident bridges; own stakeholder communications (first update within SLA, then fixed cadence); maintain the incident timeline in real time; call out ownership stalls.
• Produce first-pass RCA framing (what happened, when, what’s impacted, who’s engaged) and hand it to SRE / Hardware Failure Analysis for depth — the NOC does not publish root cause.
• Run structured shift handoffs and durable shift logs; maintain cross-site awareness.
• Write major-incident reports; open corrective projects in Linear and chase them to closure — the NOC is the nag of record.
• Maintain and continuously improve NOC runbooks, escalation matrices, and communications templates; participate in SRE-run game days.

Skills

24/7 Operations

Incident Management

Clear Updates

Pattern Recognition

Communication

Runbooks

Escalation

Job description

SpaceXAI is seeking a Network Operations Center (NOC) Specialist to monitor campus health signals around the clock and coordinate rapid incident response. You will manage incident timelines, write first-pass RCA frames, and ensure communication with stakeholders remains timely and accurate.

The role emphasizes hands-on coordination, escalation discipline, and maintaining runbooks and templates to improve reliability.