NOC Analyst

Insight Global; Lancaster (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a NOC Analyst (L1-L3) to sit onsite in Lancaster, TX. The role monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, and maintains accurate operational records.

We are building a new NOC team responsible for monitoring and supporting critical infrastructure in a 24/7 data center environment.

Qualifications

• 1-8+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Ability to work nights, weekends, holidays, and rotating shifts.

Responsibilities

• Monitor gray-space critical facilities alerts and validate alarm details using runbooks and severity logic.
• Create and update tickets; follow escalation paths; communicate during handoffs.
• Maintain accurate operational records and handoff clear status to oncoming shifts.
• Support data center operations in a 24/7 monitoring and triage role, escalating as needed.

Skills

NOC Analyst experience

Documentation skills

Incident management

Shift work ability

Communication skills

Tools

ITSM tools

Job description

Onsite: Shift Schedule (Rotating every 4 weeks, 100% onsite)

• Day Shift: 6:00 AM - 3:00 PM
• Evening Shift: 2:00 PM - 11:00 PM
• Night Shift: 10:00 PM - 7:00 AM

Job Description

Insight Global is seeking a NOC Analyst (L1-L3) to sit onsite in Lancaster, TX. The NOC Analyst positions monitor gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, communicates clearly during handoffs, and maintains accurate operational records.

We are helping build an entirely new NOC team that will be responsible for monitoring and supporting the critical infrastructure that keeps a large-scale data center operational 24/7. Unlike traditional NOC environments that focus on network devices and servers, this team will monitor the "gray space" within the data center, including power, cooling, and critical facilities systems. This is a monitoring, triage, coordination, and escalation role; it is not a hands-on facilities repair or deep engineering role.

This is an excellent opportunity for someone interested in growing their experience within mission-critical data center operations and supporting one of the most advanced infrastructure environments in the industry. Our goal is to have a start date around early October!

What the Team Monitors

• UPS Systems
• Backup Generators
• HVAC & Cooling Equipment
• Electrical Distribution Systems
• Battery Systems
• Building Management Systems (BMS)
• Critical Mechanical & Electrical Infrastructure
• Open Positions

Required Skills & Experience

• 1-8+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Basic familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact.
• Ability to work nights, weekends, holidays, and rotating shifts.
• Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear.

Nice to Have Skills & Experience

• NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.