NOC Engineer

Inswitch; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a NOC Engineer, where you'll play a pivotal role in managing high transactionality platforms and ensuring optimal performance. This dynamic position involves monitoring networks, orchestrating incident resolutions, and providing first-level support. You will collaborate with diverse teams to drive improvements and maintain service excellence. With a mission to enhance financial infrastructure across Latin America, this innovative firm values proactive problem solvers and encourages a culture of trust and ownership. If you're passionate about technology and making a meaningful impact, this opportunity is perfect for you.

Qualifications

• 3+ years of NOC experience in high transactionality platforms.
• Experience with monitoring tools like Grafana and DataDog.
• Strong leadership and problem-solving skills.

Responsibilities

• Monitor network and IT infrastructure performance to ensure service availability.
• Orchestrate incident resolution and manage communications with clients.
• Perform first level support for service requests and incidents.

Skills

Incident Management

Proactive Mindset

Problem-Solving

Leadership Skills

Communication Skills

Teamwork Skills

Analytical Skills

Education

Studies in Computer Science

Studies in Telecommunications

Studies in IT

Tools

Grafana

DataDog

Nagios

Looker

Pandora

Pager Duty

JIRA

Job description

About this position

We are looking for a NOC Engineer to be a key player in the operations of our leading fintech platform.

The NOC Engineer will come into the company as a member of the Network Operations Center (NOC) team and report to the NOC Manager.

The candidate will be in charge of the monitoring and control of our high transactionality platforms, networks and IT Infrastructure, the orchestration of the resolution of the incidents that arise until their resolution and first level of service desk support.

The NOC Engineer will be responsible for:

• Monitoring the network, transactional systems and IT infrastructure performance identifying any irregularities or issues to maintain the expected performance and availability of the services.
• Executing daily operational activities required to manage IT services and the supporting IT infrastructure.
• Orchestrating the resolution of the incidents related with our operational platforms in a timely and efficient manner, managing the communications both with clients and internally using the established channels.
• Elaborating the Root Cause Analysis (RCA) involving all the relevant actors ensuring that the analysis is carried out in depth and within the established deadlines and registering the POAs as problems for its further analysis and resolution.
• Performing first level of support for service requests and incidents.
• Carrying out routine network and platforms maintenance tasks.
• Proposing improvements in regards to monitoring, incident management and service desk support.

What You Need To Have

• Studies in Computer Science, Telecommunications, IT or other relevant field.
• 3+ years of NOC experience in high transactionality platforms and 1+ years in incident management.
• Experience with at least 3 of the monitoring and visualization tools Grafana, DataDog, Nagios, Looker, Pandora and Pager Duty.
• Believe that the mission of building financial infrastructure for Latin America is worth pursuing, and are motivated by reducing the complexity of the existing landscape.
• Are comfortable with goals that are ambiguous, and can help drive them towards clarity.
• Leadership, communication and teamwork skills.
• Proactive mindset, problem-solving attitude and self-taught profile.
• Capacity for analysis and research.
• Autonomy to execute assigned tasks and achieve continuous improvement.
• Are excited by the impact you create as much as how you achieve it.
• Hold yourself and others to a high bar when working with production systems.
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
• Thrive in a collaborative environment involving different stakeholders, subject-matter experts, and cross-functional teams.

Nice to have but not mandatory

• Experience in the fintech industry.
• Use of service management tool JIRA.
• Bi-lingual (English/Spanish).

Why Inswitch?

• Inswitch has +50 live deployments in more than 40 countries globally, and we're just getting started.
• Our clients include telcos, banks, lenders, retailers, gig economy platforms, marketplaces, e-commerce.
• We understand nothing ensures our customers' success more than a happy team, so Inswitch is built on a culture of trust and a sense of ownership in everything we do.
• Inswitch proactively takes the initiative to improve the industry for the better.
• If you are thrilled by the opportunity to join our team on its unique mission - we need to talk and will be excited to hear from you!