NOC ENGINEER

Wipro; Redmond (UT); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro's Network Operations Center team provides tier 1 support for software defined network services, supporting client networks at scale. You will diagnose, escalate, and resolve incidents while contributing to operational excellence.

The role involves deploying network capabilities, monitoring performance, and collaborating with cross-functional teams. On-call rotations and mentoring colleagues are key parts of the job, with strong emphasis on customer-focused service.

Qualifications

• Experience in software development and technical support.
• Scripting experience in modern languages and automation.
• Strong debugging and troubleshooting skills for complex systems.

Responsibilities

• Respond to and escalate network incidents; diagnose and troubleshoot issues.
• Assist deployment and onboarding of network capabilities across regions.
• Monitor performance and ensure uptime for customers.
• Build tools, refine procedures, and improve network operations.
• Handle severity 2/3 tickets and participate in on-call rotations.
• Mentor other Network Support Engineers and collaborate with teams.

Skills

Software development

Scripting in modern languages

Troubleshooting complex systems

Network engineering for large-scale"

TCP/IP/DNS/routing/firewalls

Education

Bachelor's degree in electrical engineering or computer engineering, or equivalent networking experience

Tools

Batch scripting

PowerShell

Java

C#

Chef

Perl

Ruby

PHP

SQL Server

MySQL

Job description

Job Description

Job Description The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client’s network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Key job responsibilities

• Respond to and escalation network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineers

Basic Qualifications

• Software development, and technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience with network engineering for large-scale networks, including diagnosing network impacting issues
• Knowledge of internet fundamentals and cloud computing concepts
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level

Preferred Qualifications

• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
• Experience with satellite-based telecommunication networking

Mandatory Skills: Network Data Admin

Experience: 3-5 Years

The expected compensation for this role ranges from $45,000 to $121,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.