NOC Daily Ops Analyst - HDQ

swa; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Southwest Airlines is seeking a NOC Daily Ops Analyst to evaluate disruptions and support the Planning Team with data-driven recommendations. You will partner with NOC stakeholders and use what-if analyses to understand potential IROPS events and minimize impact.

Based at our Dallas, TX headquarters, this role requires collaboration across groups, proficiency with Excel/Tableau/SQL, and the ability to translate complex data into actionable operational insights.

Qualifications

• Intermediate knowledge of business analysis, process modeling and redesign.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Skilled in consensus-building
• Skilled in visualizing data to drive insights using tools such as MS Excel, Tableau, etc.
• Skilled in tools such as SQL, Alteryx, Excel, and Tableau.
• Ability to solve complex problems
• Ability to independently prioritize assignments and shift focus quickly based on the need of the operation
• Ability to communicate effectively with all levels of employees up to executive levels
• Ability to build strong interpersonal relationships and lead through influence

Responsibilities

• Align on analytical requests, expectations, and priorities.
• Provide advanced analytical expertise to support the Network Operations Control department with analytical requests (what-if scenarios, modelling, data pulls etc.).
• Develop tools to provide solutions to recurrent analytical requests.
• Provide additional analytical support to the Disruption Pod and other adjacent groups as needed.

Skills

Business analysis

Process modeling

Consensus-building

Data visualization

SQL

Alteryx

Excel

Tableau

Problem solving

Prioritization

Confidentiality

Owner mindset

Cross-functional collaboration

Communication with executives

Education

High School Diploma or GED

Tools

SQL

Alteryx

Excel

Tableau

Job description

Department: Network Operations Control

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

The NOC Daily Ops Analyst collaborates to evaluate qualitative and quantitative data pertaining to potential disruptions or IROPS (irregular operations) to assist the broader operations in minimizing the impact of potential disruptions . They'll partner with key NOC stakeholders by providing advanced analytical expertise in support of complex network solutions. Helps identify potential IROPS to help the Planning Team develop recommendations that are shared with the Disruption Pod and other day-of stakeholders .

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Align on analytical requests, expectations, and priorities
• Provide advanced analytical expertise to support the Network Operations Control department with analytical requests (what-if scenarios, modelling, data pulls etc.)
• Develop tools to provide solutions to recurrent analytical requests
• Provide additional analytical support to the Disruption Pod and other adjacent groups as needed
• Utilize Southwest's analytical tools (optimizers and dashboards) to run what-if scenarios to provide data backed recommendations
• Work collaboratively with the Planning Team to develop recommendations that are shared with the Disruption Pod and other day-of stakeholders
• Perform descriptive and diagnostic analyses of upcoming flight schedules to identify potential IROPS events
• Align analysis outcomes with adjacent groups and gather their input and feedback to improve future analyses
• Support long-term initiatives of the department
• Build relationships within all groups within the department, adjacent workgroup stakeholders, and support departments to ensure constant sharing of knowledge and lessons learned
• Develop a deep understanding of airlines' priorities, value drivers, and challenges to translate technical needs to the operational and business teams involved in the work
• Support the development of new data sources with robust processes of data collection that ensure the reliability and validity of the data is suitable for the objective of the analysis
• Raise data and analysis limitations to the leader and stakeholders
• Manage the documentation of analysis and outcomes in an accessible repository
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Intermediate knowledge of business analysis, process modeling and redesign
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in consensus-building
• Skilled in visualizing data to drive insights using tools such as MS Excel, Tableau, etc.
• Skilled in tools such as SQL, Alteryx, Excel, and Tableau
• Ability to solve complex problems
• Ability to independently prioritize assignments and shift focus quickly based on the need of the operation
• Ability to demonstrate and maintain a high regard for confidential and sensitive information
• Ability to think like an owner
• Ability to provide direction in a team-oriented, cross-functional environment
• Ability to apply logical approaches to solving complex problems and identifying solutions
• Ability to self-start and work autonomously, with limited and disparate information
• Ability to communicate effectively with all levels of employees up to and including executive levels (written, oral, interpersonal)
• Ability to build strong interpersonal relationships and lead through influence

Education

High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in: Airline operations and/or operational data sets, tools and systems and related analytics
• Breaking down and solving ambiguous problems through quantitative and qualitative analysis