NOC Analyst: Network Uptime & Incident Response

Boingo; Frisco (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401(k) Match

Unlimited Vacation

Tuition Reimbursement

Cell Phone Reimbursement

Pet Care

Job summary

Boingo is seeking a NOC Analyst in Frisco, TX to monitor and maintain our global Wi‑Fi and DAS network footprint. You will respond to alerts, diagnose outages, and coordinate ticketing to resolution, ensuring SLAs are met across a half‑a‑billion users.

Requirements include 3–5 years in Tier 3/NOC, LAN/WAN expertise, Linux administration, and proficiency with RADIUS, DNS, VPN, and Wi‑Fi protocols. This on‑site role offers a collaborative environment and competitive benefits.

Qualifications

• 3-5 years in Tier 3 or Support Engineering NOC role, preferably in a service provider.
• Hands-on with LAN/WAN, routing/switching, and Wi-Fi networks; Linux server health monitoring.
• Knowledge of RADIUS, DNS, firewall, packet captures, VPN, VLAN, TCP/IP.

Responsibilities

• Leverage standard tools to monitor availability and performance of server and network infrastructure.
• Respond to alerts and classify/triage issues; document and escalate as needed.
• Diagnose network quality and outages remotely and apply fixes.
• Create/update trouble tickets and track status to resolution.
• Meet quarterly uptime and performance targets through timely responses.

Skills

LAN/WAN Networking

Linux Administration

RADIUS/DNS/VPN

Cisco Hardware

Network Troubleshooting

Tools

Network Monitoring Tools

Ticketing Systems

Job description

Boingo is seeking a NOC Analyst in Frisco, TX to monitor and maintain our global Wi‑Fi and DAS network footprint. You will respond to alerts, diagnose outages, and coordinate ticketing to resolution, ensuring SLAs are met across a half‑a‑billion users.

Requirements include 3–5 years in Tier 3/NOC, LAN/WAN expertise, Linux administration, and proficiency with RADIUS, DNS, VPN, and Wi‑Fi protocols. This on‑site role offers a collaborative environment and competitive benefits.