NOC Analyst: 24/7 Network Operations & Incident Response

SiriusXM; Lewisville (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

SiriusXM is seeking a NOC Analyst in Lewisville, TX to monitor large networks and server farms from a central location. You’ll troubleshoot incidents, coordinate with IT and operations, and document steps taken to resolve issues. This 24x7 role requires solid communication, Linux/Windows knowledge, and the ability to work shifts.

Join a team delivering reliable services and contributing to incident response and performance improvements.

Qualifications

• Associate's degree or higher in computer science or related field.
• 0–2 years in a computer/network operations environment.
• Experience with Windows and Linux and ticketing systems.

Responsibilities

• Assist with maintaining NOC operational, escalation, and notification documentation.
• Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
• Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
• Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
• Timely and accurately create and update Incident Tickets using ticketing system.
• Ensures all work is done completely and correctly, including all logs and preventative maintenance.
• Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
• Identify any trending in current monitoring system and recommend changes or improvements.
• Recommends changes and enhancements that improve efficiency of operation.
• Thoroughly communicates shift review to oncoming shift.
• Maintains all logs, records, and reports relative to shift operations.
• Perform scheduled maintenance activities.
• Perform Network password reset requests.

Skills

Communication

Multitasking

Time management

Teamwork

Independent worker

Shift flexibility

Windows

Linux

NOC experience

Ticketing systems

Problem solving

Education

Associate’s Degree in Computer Science

Tools

Ticketing software

Monitoring tools

Job description

SiriusXM is seeking a NOC Analyst in Lewisville, TX to monitor large networks and server farms from a central location. You’ll troubleshoot incidents, coordinate with IT and operations, and document steps taken to resolve issues. This 24x7 role requires solid communication, Linux/Windows knowledge, and the ability to work shifts.

Join a team delivering reliable services and contributing to incident response and performance improvements.