NJ IT Helpdesk Specialist — Tier I Support Pro

Socket.dev; Howell Township (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision plans

Generous PTO

Job summary

Tech-Keys in Howell Township, NJ seeks a Support Technician, Tier I to be the first point of contact for customers and employees needing technical help. You will answer calls, emails and chats, perform basic troubleshooting and document resolutions.

Ideal candidates have a customer-service mindset, basic IT knowledge and the ability to resolve common issues efficiently. Salary ranges are provided with a focus on professional growth within a collaborative environment.

Qualifications

• Experience in a call center, helpdesk, or IT support environment.
• Basic knowledge of Windows, macOS, Office and IT systems.
• Familiarity with remote desktop tools and basic networking concepts.

Responsibilities

• Answer incoming support calls, emails, and chat requests for IT issues.
• Provide first-level troubleshooting for common hardware, software, and network issues.
• Document resolutions and walk users through basic steps.
• Escalate complex issues to Tier II when needed.
• Create and update support tickets in the helpdesk system.
• Assist with password resets and basic system access requests.
• Educate users on IT best practices and follow SLAs.

Skills

Customer service

Troubleshooting

Communication skills

Multitasking

Education

High school diploma

IT training or Associate's degree

Tools

Zendesk

Windows

macOS

Job description

Tech-Keys in Howell Township, NJ seeks a Support Technician, Tier I to be the first point of contact for customers and employees needing technical help. You will answer calls, emails and chats, perform basic troubleshooting and document resolutions.

Ideal candidates have a customer-service mindset, basic IT knowledge and the ability to resolve common issues efficiently. Salary ranges are provided with a focus on professional growth within a collaborative environment.