NJ-Bilingual Customer Service Representative (Spanish Speaking)

The Juris Agency; Bloomfield (NJ); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Job summary

Allstate Insurance Agency in Bloomfield, NJ is seeking a Customer Service Representative to deliver exceptional service, process policy changes, and answer client questions. No prior insurance license is required at hire, but willingness to obtain a NJ Personal Lines license is stated as part of the role.

The position offers a base salary range of $37,500 to $45,000 plus bonuses and benefits, with a comprehensive benefits package including health, dental, vision, life, and retirement plans.

Qualifications

• Willingness to learn and be coachable.
• Strong communication and interpersonal abilities.
• Ability to multi-task and follow up effectively.
• Bi-lingual English/Spanish required.

Responsibilities

• Handle customer billing issues and respond to client inquiries.
• Process policy change requests and answer product questions.
• Greet customers warmly and build relationships to drive retention and upsell.
• Promote financial services products where appropriate.
• Maintain knowledge of company products and services.

Skills

Bilingual English-Spanish

Communication skills

Multi-tasking

Problem-solving

Coachability

Self-starter

License readiness

Job description

Job Description

Our Allstate Insurance Agency in Bloomfield, NJ is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current and new clients, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. This position has a base salary range of $37,50000 to $45,000 plus bonuses and benefits.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Paid Time Off (PTO)

Responsibilities

• Deal with customer billing issues
• Handle all incoming claim calls from customers.
• Conduct Customer policy reviews
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Treat each customer contact as a cross and up-sell opportunity including financial services products.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provide customers with additional information about new products and services.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Problem-Solving Capabilities.
• Ability and willingness to get a NJ Personal Lines insurance license (Paid Training)
• Bi-lingual (English and Spanish) is required