NineStar Connect - Installation & Repair Technician

Ninestar-Connect; Greenfield (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid parental leave

Short/Long-term disability

Life insurance

Profit sharing

Service discounts

Wellness programs

On-site fitness centers

Job summary

NineStar Connect is seeking a highly motivated Installation & Repair Technician to join our growing team in Central Indiana. You’ll install and maintain essential broadband, security, and voice services for homes and businesses, using fiber and copper networks to set up, test, and program devices.

You will troubleshoot service issues, provide customer training on installed services, complete documentation, and operate company vehicles with safety protocols in mind.

Qualifications

• High School diploma or equivalent plus 4 years of related experience or education in communications, telephone, or data systems.
• Certifications: Network+ and BICSI Technician (TECH) required.

Responsibilities

• Install and repair broadband, security, access control, wireless, and voice services for residential and business customers.
• Use fiber and copper infrastructure to set up and maintain systems, test equipment, and program devices.
• Troubleshoot service issues, wiring problems, and faulty equipment.
• Provide product training to customers on installed services.
• Complete service documentation including work orders, reports, billing, and timesheets.
• Operate bucket truck and follow safety protocols.

Skills

Troubleshooting

Customer service

Work orders

Multi-tasking

Team collaboration

Education

High School diploma or equivalent

4 years of related experience/education

Tools

Service equipment

Fall protection gear

Job description

• Full-time

Company Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.

Company Benefits:

• At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
• We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Job Description

NineStar Connect is seeking a highly motivated Installation & Repair Technician to join our growing team. In this role, you’ll install and maintain essential broadband, security, and voice services that keep homes and businesses across Central Indiana connected. This is a Bargaining Unit position with access to continued training and advancement opportunities.

What You’ll Do:

Install and repair broadband, security, access control, wireless, key systems (phone systems), and voice services for residential and business customers.

Use fiber and copper infrastructure to set up and maintain systems, test equipment, and program devices.

Troubleshoot service issues, wiring problems, faulty equipment, and network disruptions.

Provide product training to customers on installed services.

Complete service documentation including work orders, reports, billing, and timesheets.

Maintain a clean and stocked service vehicle and ensure proper use of company tools and equipment.

Participate in an on-call rotation for repair and emergency service.

Operate company vehicles, including a bucket truck, and follow safety protocols for ladders and fall protection.

Qualifications

Knowledge of:

Broadband, security, voice, wireless, and key systems

Fiber and copper networks, electronic practices, and in-home wiring

Basic electricity, computer software, and service documentation

General office practices and customer service standards

Skills in:

Preparing work orders, tickets, and time sheets

Using service equipment, hand tools, and fall protection gear

Troubleshooting and resolving service issues independently

Managing multiple tasks and priorities in a fast-paced environment

Ability to:

Work independently and make sound technical decisions

Collaborate effectively with team members and external vendors

Follow technical instructions and safety protocols

Lift up to 60 lbs and work at various heights

Education & Experience:

High School diploma or equivalent + 4 years of combined experience and/or education in communications, telephone, or data systems

Required Certifications: Network+ and BICSI Technician (TECH)

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.