Installation and Repair Technician

Indiana Electric Cooperatives; Greenfield (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

NineStar Connect in central Indiana is hiring an Installation & Repair Technician to install and maintain broadband, security, and voice services for homes and businesses. You’ll work with fiber and copper networks, use tests, and document work orders while ensuring safety.

This is a bargaining unit role with opportunities for training and advancement; must have HS diploma and 4 years related experience, plus Network+ and BICSI TECH certifications. Valid driving privileges required.

Qualifications

• High School diploma or equivalent plus 4 years combined experience in communications, telephone, or data systems.
• Network+ certification required.
• BICSI Technician (TECH) certification required.

Responsibilities

• Install and repair broadband, security, access control, wireless, key systems, and voice services for residential and business customers.
• Use fiber and copper to set up and maintain systems, test equipment, and program devices.
• Troubleshoot service issues, wiring problems, faulty equipment, and network disruptions.
• Provide product training to customers on installed services.
• Complete service documentation including work orders, reports, billing, and timesheets.
• Maintain a clean and stocked service vehicle and ensure proper use of company tools and equipment.
• Participate in on-call rotation for repair and emergency service.
• Operate company vehicles, including bucket truck, following safety protocols.

Skills

Preparing work orders

Troubleshooting

Multi-tasking

Independent work

Education

High School diploma + 4 years experience

Network+ Certification

BICSI Technician (TECH) Certification

Tools

Service equipment

Job description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Company Benefits

• We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.
• At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
• We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Job Description

NineStar Connect is seeking a highly motivated Installation & Repair Technician to join our growing team. In this role, you’ll install and maintain essential broadband, security, and voice services that keep homes and businesses across Central Indiana connected. This is a Bargaining Unit position with access to continued training and advancement opportunities.

What You’ll Do

• Install and repair broadband, security, access control, wireless, key systems (phone systems), and voice services for residential and business customers.
• Use fiber and copper infrastructure to set up and maintain systems, test equipment, and program devices.
• Troubleshoot service issues, wiring problems, faulty equipment, and network disruptions.
• Provide product training to customers on installed services.
• Complete service documentation including work orders, reports, billing, and timesheets.
• Maintain a clean and stocked service vehicle and ensure proper use of company tools and equipment.
• Participate in an on-call rotation for repair and emergency service.
• Operate company vehicles, including a bucket truck, and follow safety protocols for ladders and fall protection.

Qualifications

Knowledge of

• Broadband, security, voice, wireless, and key systems
• Fiber and copper networks, electronic practices, and in-home wiring
• Basic electricity, computer software, and service documentation
• General office practices and customer service standards

Skills in

• Preparing work orders, tickets, and time sheets
• Using service equipment, hand tools, and fall protection gear
• Troubleshooting and resolving service issues independently
• Managing multiple tasks and priorities in a fast-paced environment

Ability to

• Work independently and make sound technical decisions
• Collaborate effectively with team members and external vendors
• Follow technical instructions and safety protocols
• Lift up to 60 lbs and work at various heights

Education & Experience

• High School diploma or equivalent + 4 years of combined experience and/or education in communications, telephone, or data systems
• Required Certifications: Network+ and BICSI Technician (TECH)