Nightshift Financial Counselor I – Patient Finance

Orlando Health, Inc.; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

All Inclusive Benefits

Job summary

The Financial Counselor at Orlando Health conducts patient financial services to explain payment options and assist families with billing questions. This on-site role supports a seamless registration and billing process.

Responsibilities include collecting balances, validating insurance benefits, and inputting demographic data while maintaining compassionate, compliant service for diverse patients across Florida.

Qualifications

• Two years’ experience in a financial, business office, or customer service environment.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One year PC/Windows experience.

Responsibilities

• Assists patients and families with financial and payment options; explains costs and processes.
• Efficiently gathers and inputs patient/guarantor demographic and financial information.
• Contacts payers to obtain authorizations and verify benefits as needed.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions.
• Documents authorization and benefit information in registration systems.
• Maintains compliance with all Patient Financial Services policies and procedures.

Skills

Customer service

Typing

PC/Windows experience

Microsoft Office

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Financial Counselor at Orlando Health conducts patient financial services to explain payment options and assist families with billing questions. This on-site role supports a seamless registration and billing process.

Responsibilities include collecting balances, validating insurance benefits, and inputting demographic data while maintaining compassionate, compliant service for diverse patients across Florida.