Nights Customer Experience Support

StartupNWA; Lowell (AR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off (vacation/sick)

Six weeks maternity leave, two weeks p

Six paid holidays

Job summary

StartupNWA in Lowell, Arkansas, is hiring for a Nights Customer Experience Support role in our Administration, Facilities & Secretarial department. You will perform detailed clerical tasks and support multiple teams under supervision.

Primary duties include booking loads, scheduling pickups, tracking freight, and handling general administrative duties while ensuring accurate records and responsive customer service. This is a full-time, on-site evening position with potential for growth.

Qualifications

• High School Diploma or GED with minimal experience.
• Experience in clerical, admin, or logistics support is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Book loads and enter orders from customers.
• Schedule pick-ups/deliveries and track loads.
• Monitor freight in transit and coordinate customer appointments.
• Perform general clerical duties and maintain records.

Skills

Effective communication

Multitasking

Prioritization

Learn new systems

Typing

Customer service

Accuracy

Education

GED

High School Diploma

Job description

Join our talent network, explore companies and search for jobs. Employment is abundant, commutes are short, and the region is filled with a sense of possibility, a place where you can have a real impact.

Job Title: Nights Customer Experience Support

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule

• Monday through Friday 4pm to Midnight

Qualifications

Minimum Qualification

• High School Diploma/GED with less than 1 year of working experience

Preferred Qualification

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.”

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.