Nights Customer Experience Support

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Nights Customer Experience Support associate in Lowell, Arkansas. Under supervision, you will perform detailed clerical tasks and support multiple teams with load scheduling, order entry, and data management.

The role requires a high school diploma or GED with minimal experience, strong communication, multitasking ability, and a focus on accuracy to ensure customer satisfaction.

Qualifications

• Minimum qualification: High School Diploma/GED with less than 1 year of working experience.
• Preferred qualifications emphasize communication, multitasking, prioritization, fast learning, typing, customer service, accuracy.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments; perform general administrative duties and data compilation.

Skills

Communicate effectively

Multitask

Prioritize

Learn new systems

Keyboarding

Customer service

Attention to detail

Education

GED

High School Diploma

Job description

Job Title

Nights Customer Experience Support (Evergreen) (Open)

Department

Administration, Facilities & Secretarial

Location

Country: United States of America

State/Province: Arkansas

City: Lowell

Employment Type

Full/Part Time: Full time

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Schedule

Monday through Friday 4pm to Midnight

Qualifications

• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience.
• Preferred Qualification: Ability to communicate effectively.
• Preferred Qualification: Ability to multitask.
• Preferred Qualification: Ability to prioritize.
• Preferred Qualification: Ability to quickly learn new systems.
• Preferred Qualification: Keyboarding and typing.
• Preferred Qualification: Ability to meet or exceed customer needs and expectations and provide excellent service.
• Preferred Qualification: Ability to process information with high levels of accuracy.

Contract

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Company Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Career Opportunities

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

Invitation

What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.