Night & Weekend NCOS Supervisor - Real-Time Operations

Jw Logistics Operations; Rogers (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

J.W. Logistics is seeking an NCOS Supervisor to own the night and weekend operation from our Rogers, AR site. You will lead the floor, monitor live dashboards, and make real-time prioritization and escalation decisions to keep thousands of deliveries on track across markets.

In this hands-on role, you will manage NCOS Team Leaders and Specialists, coach in the moment, and ensure SLA commitments are met. You will coordinate with Dispatch, Customer, and IT partners, ensuring a smooth shift handoff

Qualifications

• 3–5 years in logistics, transportation, or fast-paced ops.
• Strong written and verbal communication, especially during escalations.

Responsibilities

• Own real-time operations for your shift and monitor dashboards.
• Lead NCOS Team Leaders and Specialists; coach in the moment and balance workload.
• Make prioritization and escalation calls; step in on high-impact situations.
• Coordinate with Dispatch, Customer, IT, and external partners to move issues forward.
• Close shift with clear handoff and incident documentation.

Skills

Team leadership

Decision making

Communication

Problem solving

Real-time operations

Education

Bachelor's degree

Tools

Excel

Job description

J.W. Logistics is seeking an NCOS Supervisor to own the night and weekend operation from our Rogers, AR site. You will lead the floor, monitor live dashboards, and make real-time prioritization and escalation decisions to keep thousands of deliveries on track across markets.

In this hands-on role, you will manage NCOS Team Leaders and Specialists, coach in the moment, and ensure SLA commitments are met. You will coordinate with Dispatch, Customer, and IT partners, ensuring a smooth shift handoff