Night & Weekend NCOS Supervisor — Real-Time Ops Leader

Jw Logistics Operations Llc; Rogers (AR); On-site; USD 55,000 - 70,000; Full time

Job summary

J.W. Logistics keeps final-mile deliveries moving for major retailers nationwide. The NCOS Supervisor leads the night and weekend shift, guiding real-time operations and ensuring SLA commitments across multiple markets. This hands-on role operates alongside the team, not from a distant desk.

You will coordinate with Dispatch, Customer, and IT partners, make critical prioritization decisions, and coach a team of Leaders and Specialists to maintain uptime and delivery accuracy during peak hours.

Qualifications

• 3–5 years in logistics, transportation, or fast-paced operations.
• Prior team lead or supervisory experience directing others.
• Experience in real-time environments with time-sensitive decisions.
• Strong decision-making and problem-solving under pressure.
• Excellent written and verbal communication, especially during escalations.
• Comfort with dashboards, alerts, and reporting tools.

Responsibilities

• Own real-time operations for night/weekend shift and review prior shift notes.
• Lead NCOS Team Leaders and Specialists; balance workload and coach on the fly.
• Make prioritization calls and escalate as needed with proper context.
• Coordinate with Dispatch, Customer, IT, and external partners to resolve issues.
• Close the shift with clear handoff documentation to the next team.

Skills

Leadership

Real-time operations

Dashboards

Excel

Communication

Decision-making under pressure

Time management

Education

Bachelor's degree in business, logistics, supply chain

Tools

Excel

Job description

J.W. Logistics keeps final-mile deliveries moving for major retailers nationwide. The NCOS Supervisor leads the night and weekend shift, guiding real-time operations and ensuring SLA commitments across multiple markets. This hands-on role operates alongside the team, not from a distant desk.

You will coordinate with Dispatch, Customer, and IT partners, make critical prioritization decisions, and coach a team of Leaders and Specialists to maintain uptime and delivery accuracy during peak hours.