Night Veterinary Receptionist: Compassionate Client Care

BluePearl Pet Hospital; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Shift differential pay

Medical, dental, vision

401(k) with PTO

Paid parental leave

CE allowance and training

Licensure support

Job summary

BluePearl Pet Hospital in Downtown Manhattan is seeking an Overnight Veterinary Receptionist to join our team. You will be the first BluePearl Associate that clients see, greeting them with warmth and professionalism.

The role requires calm, compassionate communication in stressful situations, managing appointments, identifying emergencies, and coordinating with the care team. We offer shift differentials, comprehensive benefits, and opportunities for growth.

Qualifications

• Ability to remain calm in emotional situations.
• Excellent verbal and written communication.
• Friendly, approachable demeanor and strong customer service focus.

Responsibilities

• Greet clients at hospital entry with warmth, eye contact, and professional acknowledgement.
• Speak clearly, slowly, and calmly to clients and over the phone.
• Assess arriving clients and pets to identify emergencies and standard visits.
• Determine whether an arrival is a stat or standard emergency and triage accordingly.
• Respond to non‑patient calls or visitors and connect them to the appropriate team member.
• Confirm appointments in advance and inform clients how to prepare their pet for visits.
• Offer emotional support and resources to grieving clients with discretion.
• Act as a liaison between clients and service teams during handling of pet remains.

Job description

BluePearl Pet Hospital in Downtown Manhattan is seeking an Overnight Veterinary Receptionist to join our team. You will be the first BluePearl Associate that clients see, greeting them with warmth and professionalism.

The role requires calm, compassionate communication in stressful situations, managing appointments, identifying emergencies, and coordinating with the care team. We offer shift differentials, comprehensive benefits, and opportunities for growth.