Night Valet & Guest Services Specialist

Towne; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Guest Service Associate at Towne Park delivers exceptional hospitality to guests, parking and retrieving vehicles promptly and safely, and assisting with luggage during arrival and departure. You will greet guests, provide directions, and communicate clearly using English.

A strong focus on accuracy and customer care is essential for success in this role. Employees benefit from industry-specific training, a competitive compensation package, and eligibility for the company’s 401k program.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to perform arithmetic with money and numbers.

Responsibilities

• Provide hospitality services to guests in a friendly and efficient manner.
• Park and retrieve guest vehicles safely and assist with luggage where applicable.
• Explain parking rates and retrieval procedures to guests.
• Assist guests with directions, taxis, reservations, and inquiries.
• Maintain accurate ticket information and revenue when needed.

Skills

Customer service

English literacy

Mathematical calculations

Attention to detail

Education

High school diploma or GED

Job description

The Guest Service Associate at Towne Park delivers exceptional hospitality to guests, parking and retrieving vehicles promptly and safely, and assisting with luggage during arrival and departure. You will greet guests, provide directions, and communicate clearly using English.

A strong focus on accuracy and customer care is essential for success in this role. Employees benefit from industry-specific training, a competitive compensation package, and eligibility for the company’s 401k program.