Night Transport Communications Specialist (Paramedic)

choa; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Communications Dispatcher to coordinate and dispatch air and ground transport, using medical terminology and hospital systems to ensure timely patient transfers. You will support departments with accurate intake, scheduling, and related paperwork.

The role requires 1 year in EMS dispatch or healthcare, a high school diploma, and knowledge of maps, radios, and data entry.

Qualifications

• Demonstrated knowledge of and proficiency in medical terminology.
• Data entry and word processing skills at 25 words per minute.
• Demonstrated basic math skills.
• Skills in stress recognition and management.

Responsibilities

• Provides and/or procures information for dispatch of air and ground transport teams.
• Operates two-way radio, computer database, mapping systems, and related systems/equipment in support of air medical and ground-based patient transport services.
• Responds and dispatches transport teams promptly and accurately.
• Performs all tasks required for accurate completion of patient intake, ground and flight request, and other related transport paperwork.
• Triages transport requests, prioritizes incoming calls according to unit availability, and determines response mode as emergency or non-emergency in conjunction with medical staff.
• Receives incoming calls, determines destination based on system algorithms, and sets up teleconferences with attending physician(s), flight nurse, referral source, online medical control, and appropriate receiving units as needed.
• Provides information on aircraft or ground transport availability.
• Maintains assigned databases on referrals and hospital locations.
• Accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
• Assists in training and orientation of Communications Specialist.
• Performs assigned departmental business functions.
• Participates in achievement of organizational and departmental goals.
• Achieves 75% attendance at staff meetings.

Skills

Medical terminology

Data entry / 25 wpm

Basic math

Stress recognition and management

Education

High school diploma or equivalent

Tools

Radio/telecommunications

Mapping systems

Job description

Children’s Healthcare of Atlanta is seeking a Communications Dispatcher to coordinate and dispatch air and ground transport, using medical terminology and hospital systems to ensure timely patient transfers. You will support departments with accurate intake, scheduling, and related paperwork.

The role requires 1 year in EMS dispatch or healthcare, a high school diploma, and knowledge of maps, radios, and data entry.