Transport Communications Specialist - Paramedic

choa; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Communications Dispatcher to coordinate and dispatch air and ground transport, using medical terminology and hospital systems to ensure timely patient transfers. You will support departments with accurate intake, scheduling, and related paperwork.

The role requires 1 year in EMS dispatch or healthcare, a high school diploma, and knowledge of maps, radios, and data entry.

Qualifications

• Demonstrated knowledge of and proficiency in medical terminology.
• Data entry and word processing skills at 25 words per minute.
• Demonstrated basic math skills.
• Skills in stress recognition and management.

Responsibilities

• Provides and/or procures information for dispatch of air and ground transport teams.
• Operates two-way radio, computer database, mapping systems, and related systems/equipment in support of air medical and ground-based patient transport services.
• Responds and dispatches transport teams promptly and accurately.
• Performs all tasks required for accurate completion of patient intake, ground and flight request, and other related transport paperwork.
• Triages transport requests, prioritizes incoming calls according to unit availability, and determines response mode as emergency or non-emergency in conjunction with medical staff.
• Receives incoming calls, determines destination based on system algorithms, and sets up teleconferences with attending physician(s), flight nurse, referral source, online medical control, and appropriate receiving units as needed.
• Provides information on aircraft or ground transport availability.
• Maintains assigned databases on referrals and hospital locations.
• Accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
• Assists in training and orientation of Communications Specialist.
• Performs assigned departmental business functions.
• Participates in achievement of organizational and departmental goals.
• Achieves 75% attendance at staff meetings.

Skills

Medical terminology

Data entry / 25 wpm

Basic math

Stress recognition and management

Education

High school diploma or equivalent

Tools

Radio/telecommunications

Mapping systems

Job description

Work Shift

Variable

Work Day(s)

Variable

Shift Start Time

7:00 PM

Shift End Time

7:30 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Details, coordinates, and dispatches for air and ground transport calls, including administrative support to department. Provides direction and/or coordination of incoming patient transports. Uses medical terminology, clinical knowledge, and communication skills to coordinate and provide for timely and safe patient transport. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 1 year of experience in a dispatch center handling emergency medical services traffic or equivalent experience in a healthcare business environment

Preferred Qualifications

• Emergency Medical Technician (EMT) or Paramedic current Georgia license
• National Registry of Emergency Medical Technicians
• Critical care certification

Education

• High school graduate or equivalent

Certification Summary

• Advanced Cardiovascular Life Support (ACLS) (Paramedics only)
• Basic Life Support (BLS) within 30 days of employment
• Pediatric Advanced Life Support (PALS) within 90 days of employment

Knowledge, Skills and Abilities

• Demonstrated knowledge of and proficient in medical terminology
• Data entry and word processing skills at 25 words per minute
• Demonstrated basic math skills
• Skills in stress recognition and management

Job Responsibilities

• Provides and/or procures information for dispatch of air and ground transport teams.
• Operates two-way radio, computer database, mapping systems, and related systems/equipment in support of air medical and ground-based patient transport services.
• Responds and dispatches transport teams promptly and accurately.
• Performs all tasks required for accurate completion of patient intake, ground and flight request, and other related transport paperwork.
• Triages transport requests, prioritizes incoming calls according to unit availability, and determines response mode as emergency or non-emergency in conjunction with medical staff.
• Receives incoming calls, determines destination based on system algorithms, and sets up teleconferences with attending physician(s), flight nurse, referral source, online medical control, and appropriate receiving units as needed.
• Provides information on aircraft or ground transport availability.
• Maintains assigned databases on referrals and hospital locations.
• Accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
• Assists in training and orientation of Communications Specialist.
• Performs assigned departmental business functions.
• Participates in achievement of organizational and departmental goals.
• Achieves 75% attendance at staff meetings.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Transport