Night Auditor

Island Hospitality Management; Sunnyvale (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid time off and wellness incentives

401(k) with company match

Job summary

Island Hospitality Management in Sunnyvale, CA, seeks a Full-Time Night Auditor to manage front desk operations and guest relations. You will handle check-ins/outs, payments, and shift reports for management while ensuring high service standards.

Fridays and Saturdays (including holidays) require scheduling. The ideal candidate is a motivated team player with strong communication skills, able to work calmly in a fast-paced environment and maintain guest safety after hours.

Qualifications

• Strong guest service orientation and professional communication.
• Ability to handle challenging situations with poise and discretion.
• Attention to security and safety procedures after hours.
• Willingness to work nights, Fridays, Saturdays and holidays.

Responsibilities

• Check-in/check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all reports during each shift for management.

Skills

Customer service

Communication skills

Problem solving

Team player

Security awareness

Job description

Our team is looking to add a motivated Full-Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position requires scheduling availability on Friday and Saturday, including Holidays.

Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to identify and correct potential security problems (locking doors after hours, etc)
• Ability to work alone and work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brandTeam Member recognition and bonus
• Discounted tickets to theme parks, musicians, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.