Night Store Lead: Customer Experience & Operations

Kroger; Colorado; On-site; USD 60,000 - 75,000; Full time

Job summary

Kroger in Colorado seeks a Grocery Department Manager to lead the department, ensure outstanding customer service, maintain safety and cleanliness, and support day-to-day grocery operations. You will direct and supervise all department duties and collaborate with store management to meet goals.

The role emphasizes customer 1st service, staff development, scheduling, inventory control, and compliance with food-safety regulations.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.

Responsibilities

• Direct and supervise all functions, duties and activities for the department.
• Support the day-to-day functions of Grocery operations.
• Promote Customer 1st strategy and deliver excellent customer service.
• Establish performance goals for the department and empower associates.
• Develop scheduling to manage customer volume and assist with budget reviews.
• Train associates on inventory/stocking, safety, and product knowledge.
• Adhere to food safety regulations and report safety issues.

Skills

Communication

Math basics

Stress management

Education

High school diploma or equivalent

Management experience (preferred)

Job description

Kroger in Colorado seeks a Grocery Department Manager to lead the department, ensure outstanding customer service, maintain safety and cleanliness, and support day-to-day grocery operations. You will direct and supervise all department duties and collaborate with store management to meet goals.

The role emphasizes customer 1st service, staff development, scheduling, inventory control, and compliance with food-safety regulations.