Night Stock & Customer Experience Associate

Five Below; Hammond (IN); On-site; USD 13,000 - 18,000; Full time

Job summary

Five Below is seeking a front-line team member in Hammond, IN to greet customers, assist with product selection, and promote ongoing events and promotions. The role emphasizes friendly service, accurate information, and teamwork in a fast-paced environment.

Responsibilities include maintaining stock knowledge, processing transactions, and providing a positive shopping experience while supporting store goals and customer satisfaction.

Qualifications

• Must be at least 16 years old.
• Flexible schedule required.
• Willing to learn technology and use POS systems.
• Effective communicator with customers.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication skills

Technology literacy

Problem solving

On-the-job learning

Flexible schedule

Job description

Five Below is seeking a front-line team member in Hammond, IN to greet customers, assist with product selection, and promote ongoing events and promotions. The role emphasizes friendly service, accurate information, and teamwork in a fast-paced environment.

Responsibilities include maintaining stock knowledge, processing transactions, and providing a positive shopping experience while supporting store goals and customer satisfaction.